Bilingual - Front Office Coordinator

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Located in San Francisco, CA

Salary: $25

Great Medical Fertility Clinic in San Francisco needs a Bilingual, English/Spanish Front Office Coordinator.

They need someone that is 100% reliable and 100% bilingual English/Spanish written and spoken.

This is a professional setting and temp to hire.

DAYS: Saturday required hours once trained. Must be available every other Saturday in our SF office and will comp out ½ a day during the week to accommodate for that.

Job description

You can enjoy what you do while contributing to a company that makes a difference in people’s lives. We are a world renowned and established fertility group that specializes in providing services to patients to achieve their dreams of parenting.

Job Responsibilities:

• Provide front desk reception and financial counseling to patients on various procedures to be rendered.
• Responsible for onsite collection from patients at the check-in counters on all procedures inclusive of the IUI, IVF and FET procedures to all parties.
• Review insurance information and conduct verification of insurance benefits for all services to be rendered.
• Meet with patients to provide price and or discuss insurance benefits.
• Collect deposit payments from the responsible parties before any (IVF, FET or screenings) procedural services to be rendered to the third parties. i.e. donors or surrogacy patients.
• Maintain accurate payment information in patient record. Communicate with the Nurse Coordinator/Finance Team regarding status of patient treatment options.
• Check schedule for cycle starts in order to be available to collect the deposit.
• Check patients in and out of their appointments.
• Schedule patients for appointments.
• Provide backup phone support for call center.
• Provide back up support to other billing team members and front desk personnel as needed.
• Strong follow-up and organization skills.
• Other duties as needed.

Abilities and Knowledge:

• 1-2 years of medical office experience
• Insurance plans (HMOs, PPOs, etc)
• Payment posting and Collections
• Verification of benefits, processing authorizations
• Patient financial education
• Significant telephone contact
• Ability to effectively communicate both verbally and in writing and promote teamwork.
• Ability to organize and follow through on own initiative.
• Knowledge of Microsoft Word and Excel preferred.
• Good with numbers
• Strong people skills.
• Experience with on-site collection from patients preferred

Work Expectations: Prior Medical Office experience. Excellent communication and organizational skills; ability to interface with the team, manager, nurses, physicians and patients.

Qualifications:

• High School Graduate. 1-2 years of billing and collections preferred.
• Medical office experience, 1-2 years.
• Customer Services
• Electronic medical record system

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