Customer Service Associate

Top Job

Located in Amesbury, MA

Customer Service Representative

 

Customer Service Position in Amesbury MA with great growing company

2+ years experience required

Temp to perm

Compensation based on experience

 

Someone that has worked supporting the building trades would be a great fit.

 

Essential Functions & Key Responsibilities:

• Communicate regularly with sales personnel regarding customer purchase orders and quotations.
• Process customer purchase orders and quotes (including bill of materials and routings) through the M2M system.
• Provide order confirmations and quotes to customers and the sales team.
• Schedule customer purchases through production to meet delivery dates by coordinating with the manufacturing shop supervisor, issuing materials to jobs, and verifying inventory.
• Track the progression of customer purchase orders through the manufacturing process and update sales regularly.
• Prepare documentation and arrange freight for local, domestic, and international shipments upon order completion.
• Track/manage outbound shipments to ensure accurate delivery and coordinate with the sales team to ensure customer satisfaction.
• Place purchase orders with vendors for products, materials, and logistics services.
• Manage purchase orders, including expediting when necessary to meet delivery dates.
• Plan for products, materials, and coordination services, and review inventory to ensure appropriate levels are in stock.
• Develop strong vendor relationships and participate in vendor development meetings and improvement plans.
• Trace delinquent arrivals from vendors for materials and supplies as needed.
• Assist in other day-to-day functions and special projects as required.
• Perform other work-related duties as assigned.

Qualifications, Skills & Abilities:

• Customer support experience in a construction or manufacturing  environment preferred, and/or a minimum of two to five years of experience.
• Proficient in MS Office Applications (Outlook, Word, and Excel).
• Process-minded with strong data analytical and organizational skills.
• Problem solver: ability to be resourceful and proactive when issues arise.
• Attention to detail; thoroughness in accomplishing tasks, ensuring the job gets done right.
• Flexible; ability to change course quickly based on the company’s changing needs.
• Team player; works cooperatively with others toward the accomplishment of shared goals.
• Demonstrates a sense of urgency and works well under pressure.
• Excellent time-management skills with the ability to prioritize tasks.
• Exceptional verbal and written communication skills.

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