Customer Service

Top Job

Located in Union City, CA

Salary: $21.00-$22.00

We welcome walk-in interviews Monday-Friday, or you can call or text us at 510-358-2353 for an immediate phone interview or come in to see us! We are open from 8:00 AM-5:00 PM

 

PAY RANGE: $21.00-$22.00/hr

 

Key Responsibilities:

• Efficiently and properly execute in-bound internal and external customer calls, fulfilling orders, providing pricing information, order delivery information, and any unique scenario defined by the call.
• Provide special attention to the detail required by some high profile/high volume accounts in the manner and at the level of service those accounts require and expect. 
• Daily activities will include but not limited to: Orders, Pick ups, Claims, Helping with mail delivery, Operational support, Working the switchboard/phones (at the beginning about 70%). 25 – 50 calls per day.
• This is a floater position and will include: Help with mail room, imaging department, customer service - payments, calls, etc.
• Types of calls they may handle (all inbound from sales people/customers): Payments/questions on payments, Change orders, etc.

 

Skills & Experience Required:

• Minimum 1-2 years of customer service background.
• Call center experience and accounting background is a plus. 
• Comfortable with Microsoft suite (Excel, Outlook, Teams)
• Able to resolve discrepancies on invoices vs. delivery.
• Calls are done through Cisco systems on the computer.
• Must possess a valid Driver''s License.

 

Qualities Required:

• Must be willing to learn, possess good attitude and maintain good attendance record.

 

Physical Requirements:

• Sitting, talking, filing for extended periods of time

 

Education:

• High School diploma or GED

 

Equipment Used:

• Phone, Computer, Fax, Scanner

 

For confidential consideration, we offer several ways to apply:
-Call or text our office at 510-358-2353 for an immediate phone interview.
-Complete an online application on our website: www.expresspros.com/apply
-Email your resume to: jobs.fremontca@expresspros.com
-Come by our office and talk to one of our Employment Specialists: 39510 Paseo Padre Parkway, Suite 350, Fremont CA 94538
-If you do not have time to fill out an application, let us know! We can fill one out for you!

Apply Now