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Sales Support Specialist/Administrator

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Located in Tomball, TX

Salary: $16.00 - $18.00 DOE

Sales Support Specialist/ Administrator 

 

Pay: $16.00 - $18.00 DOE 

 

Job Description: 

 

 The Sales Support Administrator will provide customers with outstanding customer service, and they will be responsible for processing orders, planning, scheduling, and conducting returns, in an accurate and timely manner.

 

Customer Service

  1. Confer with customers by telephone, email, or in person to provide information about products or services, take or enter orders, and obtain details of customer issues.
  2. Issue RGA’s and credits after customer issues are solved or are in the rework process.
  3. Create a Return Goods Authorization (RGA) and Request for Credits for customers as needed, and create rework based on the discrepancy.
  4. Send tracking details of product to customers.

 

Administrative

  1. Ensure that pricing is updated and check in with shop supervisor as needed for ship date details.
  2. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  3. Turn all orders into quotes and deliver to the prospective shops, as needed.
  4. Contract review against the client’s original PO.
  5. Document account activities, generate reports, and keep records of business transactions with customers and suppliers 

Experience: 

     1. 5 years of customer service and office experience preferred

     2. Experience in the manufacturing industry preferred

 

Core Values: 

  1. Service- Our heart is in servicing our customers and communities.
  2. Change- We understand change is the foundation of all the improvements and embrace it.
  3. Honesty- We always do the right thing and never put profits ahead of ethics.
  4. Accountability- We keep our commitments and are accountable for our actions.
  5. Improvement- We constantly seek to grow ourselves through a continuous cycle of feedback and self-reflection.
  6. Empowerment- We believe the freedom to operate within the framework is vital to our success.
  7. Safety - We perform our work safely.

 

If you are interested, please send your resume to Brittany.Dixon2@ExpressPros.com 

 

To get registered with us, please contact 281-290-6330 for more information on how to apply! We are located at 14015 Park Drive Suite 219 Tomball Texas 77377. 

 

We look forward to hearing from you! 

 

 

Express Office: Tomball
14015 Park Drive
Suite 219
Tomball, TX 77377
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