Customer Service / Call Center Rep

Top Job

Located in Vancouver, WA

Salary: $21.50/hr

A Vancouver, WA - based marine electronics company is seeking an experienced customer service rep to join their team! This is a great temp-to-hire opportunity with highly reputable company in Clark County. 

 

Pay: $21.50/hr

Schedule: Monday - Friday, 8am - 5pm

Job Description:

Essential Functions/Major Responsibilities:

 

• Talk with customers by phone concerning orders, returns, shipments and products.
• Receive and enter phone, fax and e-mail orders.
• Call customers when necessary to advise shipments delay and/or information necessary to process orders.
• Make changes to or cancel orders/backorders.
• Initiate tracers with carriers.
• Research, assemble and submit requests to make stock available.
• Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.).
• Research and prepare quotes for dealers and government agencies.
• Respond to questions posed on the Furunousa.com web site or route to appropriate personnel for response.  This includes monitoring the incidents to ensure timely response to these questions.
• Solicit sales or make recommendations to dealers for new or existing products.
• Perform customer service and purchasing functions for Timezero and Mapmedia products.
• Due to nature of job duties, position requires employee at their work station, ready to answer phone calls by 8am.

 

Secondary Functions:

• Research & enter credits/re-bills in computer.
• Process freight refunds and claims for delayed shipments or damaged items received by dealer or end user.
• Maintain library of past desk top dealer books in customer service.
• Maintain file room library of old model service/operation manuals.
• Notify appropriate personnel of text changes/part # changes, low stock or other essential information in FUSA desktop book/web site, etc.
• Review and process sales order replan.
• Administer consignment program.

Skills Required:

• Customer service software knowledge (ASW & BC). Proficient with computers and other standard office technology. MS Outlook, Excel, Word.
• Product knowledge (highly desired)
• Analytical skills
• Communication – expresses ideas effectively. Organizes & delivers information appropriately.  Actively listens.  Written communication must be able to use clear, concise, appropriate language.  Must be able to structure ideas clearly.
• Collaborative working – establish strong partnerships with fellow employees.  Able to promote inter departmental working & relationships.  Work to build strong channels of communication with other departments.
• Flexibility – The ability to adapt to whatever changes that happen without losing focus on goals & objectives.
• Sets & maintains high performance standards.  Pays close attention to detail, accuracy and completeness.

 

Associate Benefits

While working for Express, our associates can also become eligible for a variety of benefits*:

• Referral bonuses - $25 per employee referred after 80 hours worked.
• Medical plan
• Dental plan
• Vision/eyewear plan
• Prescription drug reimbursement
• Short-term disability
• Direct deposit
• Sick Pay
• 401(k) retirement savings plan
• Life insurance

*For more information about our benefits, visit https://www.expresspros.com/Job-Seekers/Employee-Benefits/Default.aspx

Apply online or at our office:

Express Employment Professionals can help you find the job that is a good fit for your needs and abilities! You’ll never pay a fee for our services and support. Take the first step toward your success. Apply with Express today!

Check out our job board for all of our current job openings!

https://www.expresspros.com/VancouverWA/Job-Openings.aspx

 

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