Customer Order Specialist (AP/AR)

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Located in Frankfort, IL

Salary: $20/hour

Summary/Objective:

The Customer Service Specialist ensures that all incoming Accounts Payable and Receivables are processed accurately and accordingly in the accounting system.  Customer sales orders are promptly addressed by responding to such requests, orders, questions, and concerns in a timely and accurate manner.  While exercising the highest level of service and quality and maintaining a solid understanding of the company’s concepts, products, practices, and procedures.

Essential Functions:

• Assist an Accounts Payable and Accounts Receivable entries

• Reconcile discrepancies

• Process all in coming customer sales orders to ensure accuracy on quantity, products, weights, unit cost. Inform sales departments regarding any discrepancies
• Prepare all required paperwork, packing slips, bill of ladings, UCC labels, to support shipping when needed.
• Evaluate all completed orders and finalize entry of order in the company’s accounting system (Sage 100)
• Update and maintain all customer information in Sage 100 per customer agreements
• Process all EDI based customer’s transactions (receipts of sales orders, invoicing, ASN-advanced shipping notices, etc.) per customer agreements
• Monitor customer orders to ensure the warehouse has properly shipped per the customer’s request
• Daily Monitoring: Manage all Data Synchronization programs of all related customer portals. 
• Daily Monitoring: Manage and track all duty related spreadsheets.
• Phone coverage, answer and distribute to appropriate recipient, back up support to Assistant Office Administrator
• Process all production and inventory transfers per the direction of the Chief Administrative Officer
• Assist in other areas of the office/warehouse when directed by the Chief Administrative Officer

 

Qualifications:

Administrative Writing Skills, Organization, Data Entry Skills, Excellent Math Skills, Accounting Software Knowledge

(Sage 100 or other accounting software), Strong Excel skills, Analyzing/Auditing knowledge, Attention to Detail, Thoroughness, Reporting Research Results, Verbal Communication – Team Player

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