Administrative Support Specialist

Top Job

Located in Grafton, WI

Salary: 18-20/hour

Temp to hire

$18-20/hour

8-4:30 FT, M-F

 

As an Administrative Support Specialist at said company, reporting to the Lead Project Coordinator, you will be a key player in ensuring exceptional customer service and providing crucial support to various departments, including Project Coordinating, Scheduling, and Service & Warranty.  Your role will extend beyond traditional administrative duties to actively contribute to the success of our customer-centric initiatives.

 

Key Responsibilities:

Customer Service & Communication

• Serve as a primary point of contact for clients, demonstrating exceptional customer service skills.
• Promptly answer phone calls and respond to emails related to customer inquiries, project status, and service/warranty requests.
• Maintain clear and open communication with clients, ensuring their needs are met and issues are resolved promptly.

Customer Relationship Management

• Build and nurture strong relationships with clients to enhance customer satisfaction and loyalty.
• Conduct follow-up calls to clients to inquire about their level of satisfaction and address any outstanding concerns.

Administrative Support for Project Coordinating:

• Assist the Project Coordinating team in tracking, gathering, and dispensing project-related information and updates.

• Efficiently manage project-related data within the job tracking software, ensuring accuracy and completeness.

Backup Support for Scheduling:

• Cross-train in the Scheduling Department to provide backup support during peak demand, departmental vacation requests, or staff shortages.
• Assist in tracking jobs in production, assigning installation dates, and preparing installation routes for residential building and remodeling projects.

Backup Support for Service & Warranty Coordination:

• Cross-train in the Service & Warranty Coordination Department to provide backup support during periods of increased demand or staff shortages.

• Assist in resolving product or service problems, scheduling warranty service appointments, and communicating with clients about service-related issues.

Team Collaboration and Cross-Training:

• Actively participate in cross-training programs to provide assistance across departments.
• Collaborate with colleagues from different departments, responding to inquiries and providing support as needed.

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