Call Center Agent (E822)

Located in Eastgate, OH

Salary: $17.50-$18/hr, BOE

Call Center Representative | Union Township 
1st Shift | $17.50-$18.00/hour starting

Express Employment Professionals Cincinnati East is now hiring Call Center Representatives in Eastgate, OH/Union Township, OH.

Essential Responsibilities: 

• Promptly answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality agreements and policies and procedures.
• Facilitate optimal patient access and maximize the accuracy of data entry for scheduling and clinical messaging.
• Meets outlined benchmarks and/or quality indicators as monitored through dashboards, audits, or other quality reporting tools.
• Fostering ownership and personal responsibility for exceeding patient service expectations.
• Responsible for professionally responding to all inquiries from callers as they relate to health services.
• Promotes a sense of pride in the call center and positive interpersonal relations among all team members.
• Supports organizational changes.
• Demonstrates flexibility in providing coverage and/or availability for the call center via scheduling adjustments for unexpected absences, events, or call volume variances.
• Participates in improving Call Center performance.
• Recommends areas or approaches for improvement activities and accuracy of both scheduling and clinical messaging functions
• Other duties as assigned

Required Skills/ Experience:
• High School Diploma or Equivalent required
• Strong computer skills that include a combination of experience in a Windows Operating System, e-mail, and EHR data entry required
• 1-2 years Call Center experience preferred

Additionally, MUST have at least one of the following:
• Medical Background
• Call center experience coupled with medical terminology
• Experience working in a doctor's office
• Medical records experience
• Ability to speak clearly in order to communicate effectively between patient and provider, provide pre-visit instructions/directions, and relay provider instructions.

Benefits & Perks (once hired on):
• Competitive pay with eligible incentive bonuses & yearly merit increases
• Structured schedules for work-life balance with Paid Time off & Long-Term Sick Bank hours
• Full Health Benefits Package, $500 Courtesy Care Benefits & up to $2000 in HSA funds
• Student Loan Forgiveness program & tuition reimbursement
• Employer contribution driven retirement plan
• Complimentary scrubs
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

FLU SHOT NOTICE: Current company guidelines require all employees to have a current flu shot/vaccine for employment at this facility. 

This is a permanent position, with growth opportunity. 
Shift: Mon-Fri 8am-5pm 
Pay: $17.50-$18/hour starting 

To schedule an immediate interview, please call us at 513-842-8000, and reference Job #E822. 
You may also apply directly online 24/7 with us, at https://apply.expresspros.com
To see the positions we currently have available, please check out our full listing HERE!
For more information, please contact Amy Burchfield, at 513-842-8000, or via email: Amy.Burchfield@ExpressPros.com 

Apply Now