Customer Service/ Office

Top Job

Located in Yakima, WA

Salary: $17.00/hr- $19.00/hr

Customer Service

Pay Rate: $17.00/hr- $19.00/hr

Mon-Fri, 8AM-5PM

Department: Customer Care 

Reports to: Jayson McFadden 

About the Position

Serves customers by providing product and service information; acts as a liaison between customers and companies, assists with complaints, orders, errors, account questions, billing, cancelations, and other queries; resolves product and service problems.

Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

•              • Answer customer inquiries regarding products and service questions in a timely manner.

•              • Processing and Confirming customers purchase orders both timely and accurately. 

•              • Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

•              • Prepare product or service reports by collecting and analyzing customer needs to ensure overall customer satisfaction.

•              • Identify and resolve operational and services related issues to ensure customer satisfaction.

 Position Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

If you are interested in this position or need more information, please give us a call at (509) 575-7770 and one of our Employment Specialists will be happy to assist you. 

 

About us:

Express Employment Professionals works with job seekers to help them find the right job for their skills and experience. We have a variety of jobs available, and there are full-time, part-time, and temporary positions available. As largest privately held staffing company in North America, we are ready to help you take the next step in your career.  

Express Employment Professionals is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and to hire and promote individuals solely based on their qualifications for the job.

In compliance with applicable federal, Washington and local law, employment decisions are based on business needs, job requirements, and an individual’s qualifications regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status. We do not tolerate discrimination or harassment based on any of these characteristics and expect that our employees and associates will cooperate in maintaining an atmosphere free of discrimination and harassment.

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