IT Help Desk Specialist

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Located in Pueblo , CO

Salary: $18.00

call or email Sydney at JobsPuebloCo@Expresspros.com

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Now hiring an I.T. Help Desk Specialist!!

Summary
The purpose of the Help Desk Specialist is to provide internal technical support that ensures the efficient operation of all computers, laptops, mobile devices, phones, copiers, printers, AV equipment, and other IT related equipment.  The position provides both internal and external customer service to ensure a positive customer experience. The IT Help Desk Specialist reports to the Director of Information Technology. This position is the first point of contact for internal IT service requests, queries and reporting of system failures. This position also is the primary responder to audio/visual and technical equipment set-up and support requests for meetings and presentations. 

PRIMARY DUTIES AND RESPONSIBILITIES

•    Provides first and second level technical support to users, may include low-to-mid level network and systems administration functions. This may include setting up and modifying users on the active directory including rights, security, and systems groups. 
•    Assists in maintaining user and group file backups using designated hardware and software.
•    Under general supervision, performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting and supporting of PC hardware, operating systems, software applications, peripherals and payment systems and technology including printers, Jamex, Mobile, and NFC.
•    Tracks issues to resolution, creates good technical documentation and updates the internal knowledgebase.
•    Maintains AVIA phone system, including any changes and updates as needed. 
•    Maintains A/V equipment in good working order and responds to requests for A/V and technical equipment used in meetings and presentations; ensures A/V set-ups are working and ready for use in advance of event; takes down and stores equipment.
•    Maintains list of IT inventory equipment and supplies, including ink cartridges, toner, and other regularly used supplies.
•    Under general supervision, exercises judgment and decision making in the diagnosis and resolution of computer hardware and software problems. 
•    Supports team efforts to maintain a safe and secure environment for customers and staff by maintaining awareness of surroundings and working in accordance with safety policies and procedures.
•    Reads daily organizational communications from intranet, e-mail, newsletters, and print announcements.  Stays current on all library services, programs, and events throughout the district. Regularly accesses electronic time keeping, payroll and personnel employee access systems.
•    Will cross-train and provide back-up coverage for other IT department positions up to 10% of time worked.
•    May serve on library committees and special projects.
•    Performs other duties as needed.

QUALIFICATIONS  

Education and Experience: 
Associate degree in Information Technology or related field or Information Technology Certification such as Comp TIA A+ required, Bachelor’s degree preferred. Two years of related job experience required.

Skills and Abilities:   
•    Demonstrates excellent customer service skills.
•    Takes initiative and works independently and demonstrates ability to work well as a team.
•    Must be able to prioritize, respond and resolve issues in a timely manner
•    Must possess basic information systems skills including:
o    Help desk/ ticketing system
o    Windows-based computers, Microsoft operating systems and applications
o    User account creation/ modification/ deletions
o    User computer imaging and application installation
•    Virtualized Platform Environments/Systems including Citrix, HyperV and VMware
•    Cloud Computing: SaaS, PaaS and IaaS is preferred
•    Telecommunication systems experience with VOIP and cloud solutions experience preferred. 
•    Ability to set up, operate, and test PC equipment, printers, mobile devices, AV equipment and other technical devices.

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