IT Help Desk Support...Call or Text 661.775.2570

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Located in Santa Clarita , CA

Salary: $24.00 - 26.00

NEEDED IT HELP DESK SUPPORT  - ONLY LOCAL CANDIDATES WILL BE CONSIDERED!  PLEASE CALL OR TEXT MARIA IMMEDIATELY 661-775-2570

RESPONSIBILITIES 

• Performs quality work within deadlines under general guidance.
• Interacts professionally with other employees, customers and suppliers.
• Works effectively as a team contributor on all assignments.
• Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Troubleshoot client login issues to determine and resolve reported problems
• Troubleshoots telephone and VOIP issues to resolve them
• Tracks warranties and inventory
• Responds to telephone calls, e- mail, and personal requests for technical support related to computer systems, software and hardware
• Documents, tracks, and examine problems to ensure timely solutions
• Interacts with network services
• Troubleshooting and diagnosing system errors and other issues problems related to computer systems, software, and hardware
• Writes how-to-guides, editing, and revising it with updated information when necessary
• Provides technical assistance for questions and problems
• Responsible for maintaining a fluid and well-organized inventory and storage system for all IT hardware
• Assists in training computer users
• Maintains daily optimal performance of computer systems
• Asks relevant questions to determine nature of problem
• Installs, modifies, and repairs computer hardware and software; and installs peripherals for users
• Addresses technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems to resolve network connectivity issues

 KNOWLEDGE 

• Associate Degree in related discipline and 2 yrs experience is required, or High School Diploma and 4 years’ experience, certification including CompTIA A+, Network+, MCSA Windows 10 certifications a plus
• Working knowledge of office automation products, databases and remote control, and a good understanding of computer systems, mobile devices and other tech products
• Working knowledge of WAN and LAN to address network connectivity issues
• Knowledge of the following: Monitoring Tools, Network Protocols, LAN/WAN knowledge, TCP/IP, Internet/Browsers, Spreadsheets – Excel, Access, MS Exchange, Word, Outlook, and Project.
• Knowledge of ERP systems
• Bilingual communication skills a plus

SKILLS ABILITIES 

• Problem Solving
• Planning & organizing
• Verbal Communication
• Written Communication
• Relationship Management
• Quality Orientation
• Ability to interact at all levels
• Ability to work as a team member
• Flexibility/ adaptability/ multi-tasking

 

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the law. Including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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