Account Coordinator

Located in Meriden, CT

Salary: $45-$50k/annual

Account Coordinator

Full Time, Mon- Fri 8:30am-5pm

Benefits: Health, Dental, Vision, Life Insurance, PTO and 401K matching

Responsibilities:

·       Provide exceptional customer service for clients.

·       Manage work orders,

·       Serve as main point of contact for assigned client accounts

·       Understand client needs and preferences, ensuring their expectations are met or exceeded

·       Communicate effectively with clients to gather work order requests, provide updates and follow up, and address any concerns or inquiries promptly.

·       Scheduling preventive maintenance and ensuring adherence to contracts.

·       Collaborate closely with the field service team, project managers, and accounting department to oversee all client needs, contributing to overall satisfaction of our clients.  

·       Assist in simple client billing and invoicing

·       Track customer service satisfaction via phone and email

·       Build and maintain strong, long-lasting relationships through regular communication and exceptional service

·       Maintain contractor relationships

·       Onboard new contractors and expand our network of reliable contractors

·       Monitor contract and insurance compliance

·       Evaluate contractor performance and provide feedback

·       Receive and review contractor invoices

·       Receive and review new work orders from the clients, assessing the scope and urgency

·       Coordinate with the internal team and external vendors to assign, schedule, and prioritize work

·       Monitor the progress of work orders, ensuring timely completion and adherence to scope

·       Troubleshoot any issues that may arise, proactively resolving them

·       Follow up with clients for satisfaction and completion

·       Maintain accurate records of all work orders updates, communications, interactions in work order notes

·       Generate reports as needed per client

·       Review and assess data monthly for client scorecards

·       Look ahead and report on Preventive Maintenance quarterly 

If qualified and interested in this position, contact Recruiter Damaris Diaz. Call 203-213-6925 or email, damaris.diaz@expresspros.com

 

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