Hospital Technical Service Representative

Location: Hillcrest , CA (San Diego)

Pay Rate: $23-25/hour, BOE

Type of Position: Direct Hire

Schedule: Mon-Friday 8:00am-5:00pm,

Leading provider of managed print services vendor within Healthcare is seeking a dynamic Hospital Technical Service Representative with break - fix experience to join our team! The ideal candidate will specialize in printer, desktop, and hand MFP repair. You will play a crucial role in providing on-site support and maintenance for one of the Nation's largest healthcare systems! If you are passionate about technology, possess strong problem-solving skills, and enjoy delivering exceptional customer service, we would love to speak with you!
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Responsibilities include, but are not limited to:

· Responding to service requests to diagnose, troubleshoot and repair software, networking, and hardware issues for printers

· Preventative maintenance and calibration on a variety of printer, desktop, and hand MFP repair

· Troubleshoot and resolve technical problems related to printers and medical carts (i.e., paper jams, connectivity issues, and print quality concerns)

· Install and configure new printers

· Keeping accurate records of helpdesk tickets and service calls, including details of repairs, parts, and time spent on each service call

Ability to troubleshoot and think independently.

-Strong people skills; able to build and maintain professional, trusting relationships with client, Resident Team, and vendors; able to quickly and effectively learn the culture and uniqueness of the client environment and adapt to various personality types and reporting levels.

-Go above and beyond for the client. Provide exceptional follow up through personal phone calls and visits. Remain visible to the client, providing constant communication, and demonstrate a helpful, service focused attitude.

-Create and execute a proactive Preventative Maintenance (PM) schedule; conduct PM on devices as required by repeat issues or problematic devices.

-Create and execute a toner sweep schedule and onsite inventory; perform weekly sweeps in and not limited to all 24-hour departments and offsite locations.

· Collaborate with the support team and escalate complex issues when necessary to ensure prompt resolution

· Staying up to date on the latest printer models, technologies, and industry trends

Qualifications:

· High school diploma, GED or equivalent

· Proven experience as a Field Service Technician or similar role

· Strong knowledge of medical devices, printer hardware, including printheads, paper feed systems, and maintenance kits

· Familiarity with major printer brands such as HP, Canon, Epson, and Xerox, and ability to troubleshoot various models.

• Must be able to problem solve, conduct written and verbal communications, read and comprehend technical information.
• High technical aptitude to master the functions and operations of multiple manufacturers’ print, copy, scan, and fax devices; as well as, being diplomatic, superb listener, and a hands-on problem-solver.
• Able to prioritize tasks in a fast-paced hospital.
• Knowledge of basic networking.
• Computer and analytical skills.
• Valid Driver License with a safe driving record.
• Must have reliable vehicle (mileage reimbursed).
• Demonstrated repair and/or break/fix experience with printers.
• Demonstrate the mechanical inclination and skills necessary to effectively and promptly troubleshoot issues; able to identify the required actions to resolve.

· Attention to detail and commitment to delivering high-quality workmanship

· Must be able to lift, push, pull, and carry up to 50 pounds

*Various immunizations and/or medical testing may be required at the company's expense as a condition of employment for any positions that work on-site regularly in a hospital or medical setting