Customer Service Representative

Located in Fort Myers, FL

Salary: $19/Hr

 

Customer Service Representative

Fort Myers, FL

               

Express Employment Professionals is currently recruiting for a Customer Service

Express Employment Professionals is seeking a motivated and friendly Customer Service Representative (CSR) to join a reputable HVAC company. The ideal candidate will have excellent communication skills, a strong customer service orientation, and the ability to handle multiple tasks efficiently. As a CSR, you will be the first point of contact for customers, assisting them with inquiries, scheduling services, and ensuring a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and in-person. Provide information about HVAC services, products, and company policies.
• Schedule service appointments and maintenance visits for customers. Coordinate with technicians to ensure timely and efficient service delivery.
• Address customer concerns and complaints promptly and professionally. Escalate complex issues to the appropriate department for resolution.
• Accurately enter and update customer information in the company’s database. Maintain detailed records of customer interactions and transactions.
• Conduct follow-up calls to ensure customer satisfaction and to gather feedback on services provided.
• Assist with sales inquiries, provide information about promotions, and upsell services and products when appropriate.
• Maintain clear and effective communication with technicians, management, and other team members to ensure seamless service delivery.
• Perform various administrative duties such as filing, faxing, and managing office supplies.

Qualifications:

 

• Previous experience in a customer service role, preferably in the HVAC or related industry.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable using customer relationship management (CRM) software.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• High level of accuracy and attention to detail.
• Exceptional customer service and interpersonal skills.
• Effective problem-solving skills with the ability to handle challenging situations calmly and professionally.
• Ability to work collaboratively in a team environment.
• Willingness to adapt to changing priorities and handle a variety of tasks.

 

Send your resume directly to Citlali.Fuentes@expresspros.com for immediate review! Or call the office at 239-277-9675 to learn more.

 

About Express Employment Professionals:

Express can help you find the type of job that is a perfect fit for your needs and abilities, and you’ll never pay a fee for our services and support; we are a Human Resources Solution company assisting business in finding top talent. Express can place you in a wide range of niche industries including Administrative, Professional, Medical, and Commercial positions. We are able to fill these needs through direct hire and contract opportunities. In 2023 we put over 2500 people to work in the Lee County Area. Let us help you today! Learn more about our local office at our website: https://www.expresspros.com/FtMyersFL/

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