Automotive Service Writer

Top Job

Located in Baytown, TX

Salary: 12-14 per hour

We are currently seeking a dedicated and detail-oriented Automotive Service Writer to join our dynamic team. Our ideal candidate will excel in communication, organization, and customer service, ensuring a seamless experience for our clients.

Job Description: As a Service Writer, you will be the primary liaison between our customers and the service department. You will be responsible for managing service requests, providing accurate estimates, and ensuring all service needs are met efficiently. Your role will involve coordinating with technicians, handling customer inquiries, and maintaining detailed records.

Key Responsibilities:

• Greet and assist customers with service requests and inquiries.
• Write up detailed service orders and obtain approval from customers.
• Provide accurate estimates of service costs and repair times.
• Communicate effectively with technicians to ensure proper understanding of service requirements.
• Update customers on the status of their vehicles and address any concerns.
• Review and process service invoices and warranty claims.
• Maintain accurate records of services performed and customer interactions.
• Ensure a high level of customer satisfaction by providing timely and professional service.

Qualifications:

• High school diploma or equivalent; additional automotive training or certification preferred.
• Proven experience as a Service Writer, Service Advisor, or customer service in lieu of service writer 
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.

Apply Now