Group Operations Associate

Top Job

Located in Lynnwood, WA

Salary: $20-$21.50 per hour, DOE

Position: Group Operations Associate 
Type: Full-Time, Evaluation to Hire 
Location:  Lynnwood
Pay:  $20-$21.50 per hour, DOE
Shift: Monday-Friday, 9:00AM-5:30PM

Job Details: Must possess the ability to handle clerical and administrative duties such as generating reports and communicating via phone and email and provide exceptional customer service to internal and external customers. You will need to manage multiple competing priorities and meet deadlines with a positive and enthusiastic attitude. This roe involves various responsibilities and requires flexibility and a willingness to take initiative to learn business acumen and terminology. 

Responsibilities:

- Coordinate and maintain customer database and organize client information into spreadsheets (e.g., cruise manifests, hotel rooming lists, air itineraries, ground transfers, and client preferences/requests).
- Deliver quality customer service on all calls and emails, you will proactively assist with problems that might occur on a reservation; partnering with the reservation team or management to resolve the problem in a courteous/timely manner. 
- Prepare, edit, and distribute communications (e.g., letters, emails, invoices, reports, etc.) to clients, travel providers, and internal staff. 
- Assist with invoicing and processing outstanding payments to ensure all clients are paid-in-full for their upcoming tour(s). 
- Initiate responses to time-sensitive requests and ensure responsible parties respond within established deadlines. 
- Support special projects as directed by the manager, group operations or director. 

Qualifications/Requirements:

- Previous experience in working in operations support or customer service.
- Have excellent interpersonal and communication skills (verbal and written) to interact with customers, employees, and travel providers. 
- Has work history reflecting ability to apply critical thinking and problem-solving skills, with excellent judgement and initiative. 
- Is collaborative, decisive, and detail oriented. 
- Possesses the ability to multi-task and respond quickly to a change of plans, bursts of inspiration, or tight deadlines. 
- Is skilled at Microsoft Office Suite, Excel, Outlook, Teams, and Word. 
- Experience with CRM (Customer Relationship Management) or Smartsheet is a PLUS! 
- Must be able to work in office. 

Benefits Available to Eligible Express Associates:

- Medical Plan
- Dental Plan
- Holiday Pay (6 Days Observed)
- 401 (k) Retirement Savings Plan
- Vision/Eyewear Plan
- Life Insurance
- Prescription Drug Reimbursement
- Short-Term Disability
- Referral Bonuses 

Express Office: Lynnwood
19009 33rd Ave W Ste 204
Lynnwood, WA 98036
425-775-4903

#ExpressProsLynnwoodWA

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