Customer Sales and Service Representative

Located in Fort Smith, AR

Customer Sales and Service Rep needed!!

Job duties will include but are not limited to

• Professionally handle requests from customers to ensure that issues are resolved promptly and thoroughly. Requests are received via phone, email, fax, EDI, walk-in customers and as communicated by sales associates.
• Recommend and source the most profitable products, utilizing internal inventory first, supplier inventory as an alternate option, to meet or improve upon the customer required dates.
• Proactive review of open customer orders and pending quotes to ensure on-time responses, shipments, and conversion of quotes to orders.
• Communicate disruptions in service levels, approval requests, corrective actions needed, customer feedback, and preventative actions to Service Center management.
• Perform warehouse functions including pulling and packing product, receiving, cycle counting, stock put away and delivery of product. Provides emergency and after hours services as scheduled.
• Provide backup support to other associates within the Service Center as necessary along with other duties assigned by management.

Mon-Fri 8am-5pm. Pay will start at $18 an hour. If you have at least 1 year of customer service in an industrial setting and you are interested in this position please come see us at 6301 Hwy 45, call 479-452-6400, or apply online at www.expresspros.com/ftsmith