Customer Service Representative

Located in Reno, NV

Salary: 18.75

Customer Service Representative & Returns/Order Processor

 

 

Job Summary: We are seeking a meticulous and detail-oriented Customer Service Representative Jr. to join our team. This role involves processing orders, handling returns, and providing top-notch customer service. The ideal candidate will be adept at data entry, possess excellent communication skills, and be comfortable working with multiple computer screens and various Microsoft software.

 

Job Responsibilities:

• Perform incoming and outgoing phone calls with customers and sales representatives.
• Send and respond to emails promptly and professionally.
• Process orders and handle inquiries received by phone, fax, and EDI.
• Verify pricing on purchase orders, enter orders into the system, and review for accuracy.
• Provide pricing quotes to customers.
• Assist customers with order status, backorder status, and freight charges.
• Research and resolve issues related to orders.
• Initiate and issue return goods authorizations and warehouse research forms via the Makita portal.
• Maintain detailed daily reports and customer information.
• Stay current on system and process changes.
• Assist the Customer Service Manager and Supervisor with special projects.
• Meet all expected minimum KPI requirements, including but not limited to upselling for customer service.

Education, Skills, and/or Experience Needed:

• High School diploma is required.
• Positive attitude, friendly personality, and a passion for working with people.
• Diplomatic, patient, and a good listener.
• Strong multi-tasking and problem-solving skills.
• Ability to think on your feet.
• Thorough understanding of Makita USA systems and procedures.
• Excellent verbal and written communication skills.
• Ability to interact professionally with a diverse group of executives, managers, supervisors, sales reps, and customer service reps.
• Strong computer skills in MS Excel, Word, and PowerPoint.
• Excellent organizational skills.

Physical Demands:

• Work at a computer for 8 hours a day while answering calls, responding to emails, and compiling reports.
• May require light lifting, bending, stooping, or reaching.
• May be required to work overtime as needed.
• Ability to work in a fast-paced environment.

Additional Responsibilities:

• Handle inquiries related to the power tool industry.
• Assist new and existing customers by explaining features, clarifying operating instructions, locating dealers, processing orders, providing troubleshooting tips, diagnosing technical issues, and assisting with repair requests.

Interested? Apply Now! You can also call us at 775-826-4442 or email your resume to Jobs.RenoNV@ExpressPros.com for immediate consideration. 

 

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