Coffee Shop Manager

Located in Klamath Falls, OR

Salary: DOE

Summary: We are seeking a compassionate and dedicated Coffee Shop/Diner Manager who is passionate about inclusivity and has experience working with individuals with disabilities. The ideal candidate will oversee daily operations, manage staff, and ensure a welcoming environment where all patrons, including those with disabilities, feel valued and respected.

 

Responsibilities:

 

 

Operational Management:

• Manage day-to-day operations of the coffee shop/diner, ensuring smooth functioning of all aspects of service.

• Oversee inventory management, ordering supplies, and maintaining stock levels.

• Ensure compliance with health and safety regulations and maintain cleanliness standards.

Staff Management:

• Recruit, train, and supervise staff members, including individuals with disabilities.

• Foster a positive work environment through effective communication, coaching, and support.

• Schedule shifts and manage payroll effectively.

Customer Service:

• Ensure exceptional customer service standards are maintained.

• Train staff to provide attentive service to all customers, including those with disabilities, ensuring their needs are met.

Inclusivity and Accessibility:

• Develop and implement policies and procedures that promote inclusivity and accessibility for individuals with disabilities.

• Collaborate with community organizations and disability advocates to enhance accessibility and awareness.

Financial Management:

• Monitor financial performance, including revenue, expenses, and profitability.

• Implement strategies to maximize sales and profitability while controlling costs.

Quality Control:

• Maintain high-quality food and beverage standards, ensuring consistency and excellence in products served.

• Address customer feedback and resolve any issues promptly and professionally.

 

Qualifications:

 

• Proven experience as a manager in the food and beverage industry, preferably in a coffee shop or diner setting.

• Experience working with individuals with disabilities and a strong commitment to inclusivity.

• Excellent leadership and interpersonal skills with the ability to motivate and manage diverse teams.

• Strong organizational and multitasking abilities.

• Knowledge of health and safety regulations.

• Financial acumen and ability to manage budgets effectively.

 

Preferred Qualifications:

 

• Certification in food handling and sanitation practices.

• Experience with accessibility audits and improvements.

• Familiarity with assistive technologies and accommodations for disabilities.

 

Ref: #KF2104

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