Electronic (Calibration) Technician

Located in dexter, MI

Salary: $20-25/hr.

The Electronic (Calibration) Technician is responsible for ensuring work is getting done effectively and efficiently and documents all problems with equipment. The Technician is responsible for effectively and efficiently completing repair work on equipment, maintaining and projecting the company's professional image and providing customers with superior service. 

ESSENTIAL DUTIES

Assumes responsibility for the effective and timely performance of Service Department functions.

•             Completes quality product repairs promptly.

•             Performs inspections and performs basic repairs.

•             Documents return authorization (RA) problems and repair requirements.

•             Monitors equipment and performs basic troubleshooting for problem units.

•             Operates calibration chamber.

•             Performs repairs and calibrations in accordance with established ISO standards, policies, and procedures.

•             Prepares instruments coming in for incoming gas checks and incoming inspections. 

•             Resolves requests and problems promptly and courteously, including handling incoming customer calls. Assumes responsibility for establishing and maintaining professional working relations with customers.

•             Maintains the company's professional reputation by providing superior customer service. Assumes responsibility for establishing and maintaining effective communication and coordination with Company personnel and with management.

•             Assists personnel as needed. Communicates regularly with personnel to ensure that repairs and maintenance needs are met and coordinated with production schedules.

•             Keeps manager informed of areas activities and of significant concerns. Reports major concerns or significant problems.

 

PERFORMANCE MEASUREMENTS

•             RA problems are promptly identified and resolved with minimal disruption to production schedules.

•             Superior customer service is provided.

•             Service Team Lead is well informed of area activities and of any significant problems.

•             Repairs and calibrations are completed effectively and in a timely manner.

•             Good communication and coordination is maintained with operations personnel and management.

•             Suggestions for improvement and service are provided.

•             The company’s mission, vision, and values are promoted and implemented.

•             Company ISO standards, policies and procedures are properly followed and implemented.

POSITION REQUIREMENTS

EDUCATION/CERTIFICATION: Associate’s degree in electronics technology or equivalent job experience.

REQUIRED KNOWLEDGE: Strong technical background preferable. Thorough knowledge of product assembly.

EXPERIENCE REQUIRED: Two or more years of on-the-job experience with electronics equipment. Two or more years of experience in customer service, support, or repair.

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