Deposit Support Specialist

Located in Bremerton, WA

Overview: As the Deposit Support Specialist you will provide operational services by performing input, research, maintenance, verification, phone support, balancing/reconciling, and problem solving within the deposit services department.

 

JOB DUTIES:

May include but not limited to the following:

• Maintain an average of 100 client and branch support calls per month over a 12-month period utilizing Contact Center platform for documentation
• Deposit Control Balancing: reconciliation, research, and resolution of all deposit accounts to the general ledger.
• Account Reconciliation: reconciliation/balancing of discrepancies for Bank Control accounts
• Chargebacks: process daily charge back checks for returned deposited items within acceptable timeframes based upon return codes, according to customer requests and in adherence to Reg CC
• IRS Reporting: IRS Interest Reporting for Bonds Redeemed and interest earned on Deposit Accounts to ensure all year-end tax reporting is accurate
• Transfer Setup: perform transfer setups received from branches using IBS Insight CIS/Deposit and IFMS systems and review to ensure requests received will function appropriately
• Safe Box: complete safe deposit box setup and maintenance requests received from branches verifying boxes are set-up appropriately and ensuring correct payments and key deposits were collected or disbursed
• New Accounts: Verification of New Accounts report – review all new accounts opened to ensure all settings meet bank standards and complete additional maintenance as needed
• Dollar Transactions: verify and perform all online dollar transactions from branch requests to ensure appropriate general ledger offsets and ensure requests meet bank standards
• EFT Disputes: support retail staff by assisting clients with EFT inquiries and maintenance for Visa debit cards and entering disputes in Centrix program
• Mail Processing: process and sort all outgoing mail according to size and zip code, label and prepare documentation needed by U.S.P.S for all outgoing mail, perform daily and monthly maintenance to the Neo Post mail machine, assist in supporting branches with mail delivery/receipt questions or problems, prepare overdraft notices for mailing, explore options to reduce mailing costs, pick up mail and all lockbox transactions on a daily basis
• Documentation Review: complete retail deposit document review and log exceptions
• Safe Box Access: review and enter safe box access tickets
• Transaction Review: review large dollar transactions for signatures and proper endorsements
• Research: process daily branch research requests and render notices and/or statements as needed
• File Transmission: monitor and document all files sent to and received from Kaye Smith
• Return Mail: complete required maintenance for return mail
• Participate in achieving critical and interim goals to meet service level agreement and budget
• Work in collaboration with branch personnel to research and resolve issues
• Help minimize costs associated with supplies, equipment, staffing and other expense
• Actively participate and contribute in team and department meetings to disseminate information and acceptance of new procedures
• Foster team approach and promote professional relationships within Deposit Support and other departments within Bank
• Monitor and review FIS Bulletins essential to job functions
• Upon completion of cross training, each employee is required to complete a thorough of all written procedures related to the task and make notes to review with management before considered proficient in task
• Perform related duties as assigned

Qualifications:

• High School Diploma or GED
• 2+ years customer service and clerical experience in banking or financial services
• Thorough understanding of deposit operations, deposit account histories, and the function of online activity and corrections
• Demonstrate ability to balance a cash drawer or experience reconciling accounts
• Ability to effectively prioritize work projects and meet deadlines

Hours/Shift:
Full-time,  Monday – Friday 8:00AM-5:00PM

 

Pay:
$17.53-$27.74/hour DOE

Ways To Apply:

• Text “APPLY” to (360) 479-4756
• Send your resume to Jobs.BremertonWA@ExpressPros.com
• Complete an online application on our website: www.expresspros.com/apply
• Call our office at (360) 479-4756
• Download the Express Jobs App in Apple or Google Play Store
• Visit our office at 4545 Auto Center Way Bremerton, WA 98312

Benefits Available to Eligible Express Associates:

• Medical Plan
• Dental Plan
• Holiday Pay (6 Days Observed)
• 401(k) Retirement Savings Plan
• Vision/Eyewear Plan
• Life Insurance
• Prescription Drug Reimbursement
• Short-Term Disability

Express is an Equal Opportunity and E-Verify Employer.

About us:

Express Employment Professionals works with job seekers to help find the right job for their skills and experience. We have a variety of jobs available, including full-time, part-time, and temporary positions. As one of the leading staffing companies in North America, State, and Location Name, we’re ready to help you take the next step in your career.

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