Water Department - Clerk F/T

Located in Holdenville, OK

Salary: $11.50

SUMMARY
Accurately processes and maintains water/sewer utility accounts and transactions; receives, completes
and maintains records of maintenance and inspection work orders. Accesses utility billing paperwork
and computer database for customer billing records. Directs calls and visitors to appropriate
departments. Provides clerical support for the City Manager, and other
departments as necessary. Tact and courtesy are required in frequent public contact. Performs other
duties as assigned.
ESSENTIAL FUNCTIONS OF THE JOB
 Creates new utility accounts and sets up billing records in computer and in files, handles
complaints and answers customer questions on utility billing.
 Responsible for using specialized utility computer systems for water/sewer utility billing,
including calculation of bills, preparation of pre-billing estimates, printing and mailing all utility
bills and running and distributing post-billing reports.
 Updates meter reads, prepares daily list for meter reader, prepares work orders for
maintenance and dispatches maintenance to utility calls.
 Checks meter books for any apparent reading errors and calculates consumptions. Refers
unusual readings to meter reader for re-reading.
 Maintains records of malfunctioning or broken meters and repairs made; contact customers to
explain errors and to notify of repair work to be done.
 Processes paperwork and computer work necessary to close customer utility accounts, correct
bills and generate final bills and customer refunds.
 Posts penalties on utility billing system, calculates, prints, and prepares shut off notices.
 Maintains customer files for active and inactive customer deposit receipts.
 Balances daily cash report with the Town’s general ledger and prepares reports. Receives
payments, balances cash drawers and customer payments, and writes receipts for various
departments.
 Answers telephone and directs calls. Receives and directs visitors. Performs various clerical
duties as needed.

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