Counter Sales/Customer Service - CSSR

Located in Texarkana, TX

Salary: $15-21/hour

Position: Iventory/Forklift - CSSR 

Location: Texarkana, TX

Hours: M-F, 8-5- rotating on call every 4 weeks for 24 hours 

Pay: $15-21/hour

 

Busy Texarkana Company seeking a Customer Sales and Service Rep. You will be responsible for establishing and maintaining profitable relationships with customers. 

 

Responsibilities / Duties:

• Professionally handle requests from customers to ensure that issues are resolved promptly and thoroughly.
• Recommend and source the most profitable products, utilizing internal inventory first, supplier inventory as an alternate option, to meet or improve upon the customer required dates. 
• Communicate disruptions in service levels, approval requests, corrective actions as needed, customer feedback, and preventative actions to Service Center Management
• Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both the company and customer
• Gain and utilize product knowledge and expertise to assist customers with product selections and coordinate supplier engineering support to drive the sales process
• Perform warehouse functions including pulling and packing product, receiving, cycle counting, stock put away and delivery of product. Provides emergency after hours services as scheduled

Required Experience:

• 6 + months of customer service experience, or 1 year of stockroom/driving position within industrial distribution
• High School diploma or equivalent
• Demonstrated mechanical and mathematical aptitude
• Excellent communication and organizational skills
• Ability and desire to learn new systems and processes quickly
• Strong computer skills, especially in Excel
• Requires ability to sit and stand for extended periods of time, walk, bend and lift up to 25lbs regularly and up to 50lbs occasionally

Preferred:

• SAP experience in a customer service setting
• Knowledge of industrial products and hydraulics
• Ability to learn and use calipers to measure specs on a wide variety of industrial parts
• Highly developed sense of integrity and commitment to customer satisfactions 
• Demonstrated passion for excellence in customer service
• Has a pleasant, patient and friendly attitude
• Detail oriented with strong communication and listening skills
• Possess a solid work ethic and team player mentality 

Company does offer great benefits and Sales bonus incentives 

Apply Now