Customer Support Representative
**Overview:**
Express Employment Professionals, a leading staffing provider across multiple countries, is seeking a dedicated Customer Support Representative to join our team. As a Customer Support Representative, you will play a crucial role in assisting customers and ensuring their satisfaction through effective communication and support.
**Duties:**
- Provide exceptional customer service via phone -must have a pleasant phone voice & sound friendly/upbeat on the phone
- Assist customers with inquiries, concerns, and issues in a professional manner
- Perform data entry tasks accurately and efficiently
- Utilize phone etiquette skills to handle inbound and outbound calls
- Collaborate with the sales team to meet customer needs
- Maintain a positive attitude and patience when dealing with challenging situations
**Requirements:**
- Must type at least 30 wpm
- Strong communication skills both verbal and written
- Experience in customer service or related field is a plus
- Ability to perform outbound calling for follow-ups or sales purposes
- Multilingual capabilities are advantageous
- Excellent phone etiquette and interpersonal skills
- Strong data entry skills with attention to detail
- Ability to work in a fast-paced environment while maintaining professionalism
Join our team at Express Employment Professionals and be part of a dynamic work environment where your contributions make a difference every day. If you are passionate about providing top-notch customer support and enjoy working in a diverse and inclusive setting, we would love to hear from you!