Customer Service Representative

Top Job

Located in Bremerton, WA

Salary: $19.50

Overview: A nonprofit transportation company is looking for Customer Service Representatives to join their call center team to schedule transportation services for the elderly and disabled throughout Western Washington.

 

JOB DUTIES:

May include but not limited to the following:

• Receive requests for transportation services and evaluate requests to accurately schedule transportation
• Verify and update passenger information including address, location, and past record of service
• Document trip requests
• Receive and document passenger complaints and suggestions to forward information to appropriate department or individual
• Billing tasks such as data entry of driver paperwork, preparing ridership reports, and reconciling Medicaid and/or transit passes for usage and distribution
• Performs other related tasks as requested

 

Job Requirements:

• Excellent attendance
• Understanding of Military Time
• Proficiency in keyboarding skills
  • Must be able to type approximately 40 WPM by touch with minimal errors
  • Data entry using 10-key and/or alphanumeric by touch
• Ability to key in data from an audio source
• Computer literate
• Ability to work in a fast-paced and high stress work environment with minimal supervision
• Comfortable wearing a headset
• Willingness to learn new skills and procedures
• Ability to work on case-by-case basis
• Problem solving skills
• Assertive and able say “No” to customer when request does not meet laws and regulations
• Attention to detail
• System oriented
• Ability to interact with mentally and physically challenged individuals
• Ability to handle stressful, challenging customers while maintaining customer service standards
• Willingness to sign confidentiality agreement
• Written and verbal communication skills
• High School Diploma/GED
• 1+ years of demonstrated customer service experience
• Excellent interpersonal skills
• Ability to use multi-line phone system
• Excellent organizational skills

Hours/Shift:
Part time Monday – Friday, 4 hour shifts between 8:00AM-5:00PM with opportunity to move over to full-time after training period 

Pay:
$19.50/hour

 

Ways To Apply:

• Text “APPLY” to (360) 479-4756
• Send your resume to Jobs.BremertonWA@ExpressPros.com
• Complete an online application on our website: www.expresspros.com/apply
• Call our office at (360) 479-4756
• Download the Express Jobs App in Apple or Google Play Store
• Visit our office at 4545 Auto Center Way Bremerton, WA 98312

Benefits Available to Eligible Associates:

• Reduced Fare ORCA Card
• Medical Plan
• Dental Plan
• Vision Plan
• Holiday Pay
• Sick Pay
• Flexible spending account for health and childcare expenses
• Employee assistance program
• 403(b) Plan Participation
• Life Insurance
• Accidental Death & Dismemberment Insurance
• Long-term Disability Insurance

Express is an Equal Opportunity and E-Verify Employer.

 

About us:

Express Employment Professionals works with job seekers to help find the right job for their skills and experience. We have a variety of jobs available, including full-time, part-time, and temporary positions. As one of the leading staffing companies in North America, State, and Location Name, we’re ready to help you take the next step in your career.

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