CSR Lead

Top Job

Located in Howell, NJ

Salary: $23-25/HR BOE

Our client, an established and growing consumer goods company, is looking to add a Customer Service Representative / CSR Lead to join their team. If you have at least 3 years of experience in customer service field, excellent computer skills, and passion to help others - don't wait to look into this opportunity! The ideal candidate will be responsible for providing exceptional customer service and support to their clients, while growing personally, professionally, and financially. This position offers an opportunity to work in a dynamic and fast-paced environment.

Duties:
- Respond to customer inquiries via phone and email
- Resolve customer complaints in a professional manner
- Process orders, returns, and exchanges
- Provide product information and recommendations
- Maintain customer records and update account information
- Collaborate with other departments to ensure customer satisfaction

Qualifications:
- Strong customer service and negotiation skills
- Previous experience in sales, account management or customer service (3 years minimum)
- Proficiency in English; multilingual abilities, especially Spanish, are a plus
- Analytical skills to assess customer needs and provide solutions

- Typing speed 40 WPM+, Intermediate Excel

This is a full time, evaluation hire opportunity. Long term career goals and room to grow!

Pay: $23-25/HR BOE

Position type: Full time, evaluation hire, permanent

Contact us at:

Express Employment Professionals of Howell, NJ

(732) 806-9562

Jobs.HowellNJ@Expresspros.com

Apply Now