Product Support Specialist

Located in Canby, OR

Salary: 20-23

Are you a dedicated professional committed to providing exceptional service and client support? Do you thrive in dynamic technical environments and are adept at diving into projects and finding innovative solutions? Join us as a Customer Service: Product Support Specialist, where you'll play a crucial role in assisting customers nationwide, ensuring top-notch support for a diverse array of technical products via phone, email, and chat. Our company is driven by a relentless commitment to exceeding customer expectations. Collaborating closely with our loyalty program team, you'll contribute to a highly successful customer service department prioritizing unparalleled support.

 

Duties:

• Support spa and pool owners, troubleshoot issues, and manage the warranty process.

• Assess non-warranty claims and determine appropriate support measures.

• Provide necessary accommodations to customers as required.

• Monitor claim costs throughout the process to ensure adherence to budgetary constraints.

• Review and approve service work conducted by third-party service providers.

• Attend technical training sessions to stay updated on product troubleshooting.

• Collaborate with team members to achieve departmental goals and tasks effectively.

What we are looking for:

• Two years of customer service experience with a cheerful demeanor.

• Experience with support on products defocused on electrical and mechanical support 

• Typing speed of 50+ WPM.

• Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously.

• Proficiency in following instructions while also exercising sound judgment in claim validation.

• A minimum of six months of hands-on troubleshooting or repair experience is preferred.

• Excellent written and verbal communication skills for phone and email interactions.

• Technical aptitude with a background in electrical or mechanical systems.

• Proficiency in MS Office tools; experience with Oracle EBS is advantageous.

• While not mandatory, industry experience in spas and swimming pools is highly beneficial.

• Prior call center experience is strongly desired.

 

Education:

 High school education or equivalent.

 

Pay: $20-$23/hr.

Schedule: Monday-Friday 8 am-5 pm

 

As one of the leading staffing companies in North America, Express Employment Professionals works with job seekers to help find the right opportunity for you and your career. We offer competitive wages, immediate medical benefits, a 401(k) plan, weekly paychecks, and more! Employment with Express Employment Professionals depends on the successful completion of the Express process, which may include drug testing, background checks, meeting Express bonding requirements, and completing the work authorization paperwork.

 

Apply in 3 ways!

1. Call us at Monday-Friday 8 am-5 pm
2. Submit your application via www.ExpressPros.com/WestTualatin, be sure when you submit your app to submit it to the West Tualatin location.
3. Stop by our office! Express Employment Professionals is located at 8100 SW Nyberg St. Suite 290, Tualatin, OR 97062.

 

Apply Now