Customer Service

Located in Bremerton, WA

Salary: 24.46

Overview: A local transportation company is looking for Customer Service Specialists to join their ACCESS team.  

 

JOB DUTIES:

May include but not limited to the following:

• Responds to requests for information for transit services and programs.
• Assists in identifying transit programs to fit their transportation needs
• Coordinates transportation for large groups attending special event
• Coordinates transportation with other paratransit and fixed route services to ensure positive meets for passengers traveling outside of the County.
• Registers citizens for a variety of transit programs.
• Provide trip information on existing routes to passengers
• Enter requests for rides into computerized scheduling systems
• Work with passengers to negotiate pickup and return times within established service policies
• Maintain customer files in computerized system
• Assign trips to ACCESS routes where appropriate
• Accommodate same day requests and changes
• Call passengers with pickup times or time adjustments
• Place recurring rides into computerized system
• Provide passenger information to scheduler/dispatcher for special paratransit passenger trips
• Maintain communication with passengers
• Respond to customer inquiries
• Investigate and resolves customer complaints
• Ensure necessary follow-up
• Confer with and advises supervisor regarding resolution to problems and complaints
• Collects and maintains various service-related information and data
• Maintains databases and prepares reports

REQUIREMENTS:

• High school diploma/GED
• 2+ years customer service experience in office environment including record keeping and clerical duties
• Ability to deal positively and appropriately with the public
• Ability to work effectively with people having a variety of disabilities
• Understanding of physically impaired speech and/or limited English speakers
• Ability to read and find addresses on maps and read bus schedules
• Outstanding written and verbal communication skills
• Proficiency using personal computers and office software including word processing, spreadsheets, and database programs in a Windows-based operating environment
• Good interpersonal skills
• Ability to react with sound judgement under stress while doing several things at once

.

Hours/Shift:
Full Time, rotating shifts, must be able to work weekends and holidays, hours of operation 7:00AM-6:00PM

 

Pay:
$24.46/hour

 

Ways To Apply:

• Send your resume to Jobs.BremertonWA@ExpressPros.com
• Text APPLY to (360) 479-4756
• Complete an online application on our website: www.expresspros.com/apply
• Call our office at (360) 479-4756
• Visit our office at 4545 Auto Center Way Bremerton, WA 98312

Benefits Available to Eligible Express Associates:

• Medical Plan
• Dental Plan
• Holiday Pay (6 Days Observed)
• 401(k) Retirement Savings Plan
• Vision/Eyewear Plan
• Life Insurance
• Prescription Drug Reimbursement
• Short-Term Disability

Express is an Equal Opportunity and E-Verify Employer.

 

About us:

Express Employment Professionals works with job seekers to help find the right job for their skills and experience. We have a variety of jobs available, including full-time, part-time, and temporary positions. As one of the leading staffing companies in North America, State, and Location Name, we’re ready to help you take the next step in your career.

Express Employment Professionals is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and to hire and promote individuals solely based on their qualifications for the job.

In compliance with applicable federal, Washington State and local law, employment decisions are based on business needs, job requirements, and an individual’s qualifications regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status. We do not tolerate discrimination or harassment based on any of these characteristics and expect that our employees and associates will cooperate in maintaining an atmosphere free of discrimination and harassment.

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