Project Deliver Manager

Located in Jonesboro , AR

Salary: $20.00

Job Duties: 

• Manage and direct the activities of customer -facing project resources
• Work with the service/sales teams to identify customer requirements, identify the appropriate resources to deliver those requirements, and manage project deliverables and timelines
• Engage directly with all team member to ensure they have the right systems, tools, and training to successfully carry out their responsibilities
• Review reporting to ensure all customer SLAs and internal metrics are being met or remediation plans are in place if they are not being met
• Identify trends in customer activity or department activity that require action; develop and execute plans to address
• Work with the management to identify and define process-specific information needed to improve and augment our existing policy, procedures and work instructions
• Create documentation and provide training on processes and policies
• Collect, review, and analyze information on processes and policies
• Assist in the development and review of projects SOWs
• Develop project plans and schedules necessary for the successful completion of projects and rollouts 
• Work "hands on" and maintain an independent case load as well as support the team with their work
• Instruct direct reports on job duties and arrange for training to be provided to meet the continued demands of the organization 
• Engage with customers via follow up calls, service reviews or on-site visits to ensure customer satisfaction
• Efficiently manage personnel resources to maximize productivity and quality results
• Facilitate team meetings, intervene as necessary to keep the team's goals and results consistent with company direction, and work the team member to develop their full potential 
• Hold regular meetings to discuss issues, changes , improvements and strategies that affect the group and/or the company
• Initiate and conduct personnel actions such as discipline, performance evaluations, and training
• Provide direct reports with guidance on handling difficult or complex problems 

Requirements: 

• Bachelor's degree (BA/BS) or equivalent experience
• 3-54 years of management experience. Prefer experience in a progressive, technically orientated environment overseeing engineering or project management teams. 
• Project management certification preferred 
• Able to stand in for any absent team member
• Able to occasionally travel offsite to customer location as needed 
• Ability to read, write and communicate

Work Schedule: 8am to 5pm Monday - Friday. 

Apply Today! Call our phone recruiters for your confidential, over the phone interview! 870-938-0178

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