Collection Representative (BILINGUAL) - Pine Bluff

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Located in White Hall, AR

Salary: 15.00

 Collection Representative (Bilingual)

 

Location: Jefferson County

 

Position Type: Full-Time

 

Salary: $13/hour (Dependent on Experience)

 

Work Schedule:

- Monday through Friday, 8:00 AM to 5:00 PM

- Half-day on Saturdays once a month

 

Job Description:

 

We are seeking a diligent and customer-oriented Collection Representative to join our fast-paced office. The ideal candidate will possess strong computer skills, be bilingual, and excel in delivering excellent customer service. 

 

Key Responsibilities:

- Contact customers via phone, email, and mail to collect overdue payments.

- Negotiate payment plans and arrangements with customers.

- Maintain accurate records of customer interactions and payment statuses.

- Update customer account information in the company database.

- Respond to customer inquiries and aid with account issues.

- Collaborate with other departments to resolve account discrepancies.

- Follow up on payment promises and monitor customer compliance with payment plans.

- Perform other duties as assigned by management.

 

Qualifications:

- High school diploma or equivalent; additional education or certification in finance or a related field is a plus.

- Bilingual (English/Spanish) required  

- Strong computer skills, including proficiency in MS Office (Word, Excel, Outlook) and database management.

- Excellent customer service skills with a professional and empathetic approach.

- Strong communication and negotiation skills.

- Ability to handle high-volume calls and manage multiple tasks efficiently.

 

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