Client Services Representative / Dispatcher

Top Job

Located in Burnsville, MN

Salary: Up to $24/hr

Daily Responsibilities:

• Call intake including the dispatching, follow-up, status updates, and resolution coordination of all service calls
• Dispatching and scheduling technicians with proper understanding of travel time required and on site time required by technicians to complete the task
• Processing technician requests (call status updates, customer quotes, material ordering, and specific client requests)
• Provide call acknowledgement and ETA's in accordance
• Establish all initial and return ETAS for all assigned calls and coordinate communicate to the clients
• Communication by phone and with the technician before dispatching and providing ETA's to clients for emergency calls
• Updating call status within 2 business days of scheduled service date passing

Skills Required:

• Proficient with Microsoft Office Suite

Requirements:

Previous dispatching experience required

Schedule:

Monday through Friday, 8am – 5:00pm

 

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