Customer Service Representative (bilingual, French)

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Located in Mississauga, ON

Salary: $20-24/ hour

We're currently hiring a Customer Service Representative (bilingual) for our client based in Mississauga.

1st Shift, Tuesday - Saturday, 9:00 am - 5:00 pm

The company is one of the top-ranking leaders in its industry and are looking for an experienced Customer Service Representative with following requirements:

Responsibilities

• Generate and maintain a master list of all routes and trips, ensuring all required information is included
• Assist drivers with routing directions and delivery issues; inform drivers of service requirements
• Ensure all routes are covered in the event a driver is absent or unavailable
• Provide client with any information affecting their delivery, including accidents, breakdowns, emergencies, etc.
• Update inbound reports in Excel
• Complete incoming customer surveys and driver compliance follow-up

Required Qualifications

• Fluent in English and French (written and spoken)
• At least 1 year of routing experience
• Experience with Microsoft Office, including Excel

It would be an asset to have:

• High school diploma or equivalent
• 1 year of logistics experience
• The capability to work in a fast-paced environment while quickly learning job duties
• The skill to clearly and professionally communicate with customers via email and phone

Benefits:

• Full health insurance (medical, dental and vision)
• Life and disability insurance
• Pension with company match
• Company paid holidays
• Paid-time-off (PTO)

This is a full time Permanent position. 

Please apply through jobs.mississaugaon@expresspros.com

We are an equal opportunity employer. We thank you for your application, however, only qualified candidates will be contacted for an interview.

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