Homeownership Support Specialist

Located in Medford, OR

Salary: $17.75-21.00 DOE

Position Summary

This position’s primary responsibility will be to provide program support within the Homeownership Center (HOC). The Homeownership Support Specialist will perform a variety of office tasks, including data entry, file maintenance, processing applications, return phone calls, customer support, and other general office duties.

Position Duties & Responsibilities

• Receive and process applications, including all required documentation for first time homebuyer education, counseling, and Individual Development Accounts.
• Review documents in accordance with program guidelines and assist participants with collecting and submitting documents as needed. Input accurate information in a timely manner into multiple databases as necessary to comply with various funding sources for programs.
• Answer phones and schedule appointments when necessary and in a timely manner leaving room for walk-ins to assist clients in emergency situations. Contact participants as needed for various issues or program
• Complete client files and data entry in an accurate and timely manner, ensuring all
• Coordinate with other resources to provide both internal and external referrals for programs/services to ensure the optimum level of service to clients.

Preferred Position Requirements

• Bilingual in English & Spanish
• A minimum of 1 year of direct client contact and/or customer service experience
• Excellent record keeping, organizational, and communication
• Excellent computer skills including proficiency in software programs including but not limited to Microsoft Office products and web-based

Position Requirements

• Demonstrated ability to work effectively with customers and co-workers, sustain participant and interdepartmental
• Must have good interpersonal, written communication, and oral communication

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