Help Desk Analyst

Top Job

Located in Decatur, IL

Salary: $23.00/hr

Help Desk Analyst | 7:00AM – 4:30PM | Mon-Fri | $23.00/hr

 

Assist 40 users with software and hardware installations and problems

 

Qualifications for Help Desk Analyst

• Experience with installing software
• Knowledge of installing and setup up hardware (computers, printers, phones)
• Strong technical aptitude in hardware, software, and peripherals
• Proficiency in MS office applications
• Proficiency in Windows and MAC operating systems
• Ability to diagnose and resolve problems
• Excellent communication skills
• Customer serving attitude
• Experience using remote access tools would be a plus
• Previous help desk experience preferred
• A+ of ITIL certification is a plus

 

Responsibilities for Help Desk Analyst

• Provide support to end users by phone, e-mail, and in person
• Troubleshoot and resolve hardware, software, and network technical issues
• Install and configure hardware and software
• Provide training support to end users on new technology and software applications
• Document and log documenting tickets
• Follow-up with end users to make sure problems have been resolved
• Evaluate and research hardware and software upgrades as needed

 

About Express Employment Professionals

 

• Serving over 400 client companies in Macon and Dewitt counties since 2005
• Express was voted Best of Staffing in the Herald & Review Readers’ Choice Awards
• Applicants never pay a fee
• Benefits available include: holiday pay, medical insurance, dental insurance, 401K
• One application for multiple positions

 

Phone: (217) 872-7400

 

Our goal is to help as many people as possible find good jobs by helping as many clients as possible find good people.

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