Customer Service Representative

Top Job

Located in Fort Myers, FL

Salary: 16/hr

Customer Service Representative
Located in Fort Myers, FL

 

Express Employment Professionals of Fort Myers is working with a family owned Appliance distributor in Fort Myers that is looking to add a customer service rep to their team! The ideal candidate will have a strong Customer Service voice and be able to interact with clients in a professional manner. 

 

Duties/Responsibilities: 

• Handle a high volume of inbound calls and inquiries regarding customer accounts and/or general service issues.
• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills/Qualifications:  

• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma

Send your resume directly to amanda.gardner@expresspros.com for immediate review! Or call the office at 239-277-9675 to learn more.

 

About Express Employment Professionals:

Express can help you find the type of job that is a perfect fit for your needs and abilities, and you’ll never pay a fee for our services and support; we are a Human Resources Solution company assisting business in finding top talent. Express can place you in a wide range of niche industries including Administrative, Professional, Medical, and Commercial positions. We are able to fill these needs through direct hire and contract opportunities. In 2023 we put over 2500 people to work in the Lee County Area. Let us help you today! Learn more about our local office at our website: https://www.expresspros.com/FtMyersFL/

Benefits Available to Eligible Express Associates:
• Medical Plan
• Dental Plan
• Holiday Pay (6 Days Observed)
• 401(k) Retirement Savings Plan
• Vision/Eyewear Plan
• Vacation Pay
• Life Insurance
• Referral Bonuses

Apply Now