Technical Support Specialist I

Top Job

Located in Meridian, ID

Salary: $18/hr

Technical Support Specialist I: 

Job Summary: Assists with the day-to-day support of Western States Equipment’s computing environment, providing user assistance with hardware and software issues. 

Essential Functions:

• Provide first-level IT Service Desk support via email, IM, chat, over the phone, and in person.
• Prioritize customer satisfaction in all communications, providing fundamental end-user training, as appropriate.
• Evaluate and resolve end user computer, mobile, and connectivity issues.
• Install and maintain computer hardware, software, and peripherals in a network environment.
• Utilize asset management systems to track inventory and technical issues.
• Assist in researching, testing, and implementing new technologies, processes, and procedures.
• Perform user administration tasks, including provisioning/de-provisioning and permission assignments.
• Imaging and delivery of new workstations to employees.
• May pursue issue resolutions by working with external technology vendors and providers.
• Create and maintain system documentation with attention to detail.
• Collaborate with Infrastructure and Cybersecurity personnel to assist in problem resolution where necessary.
• Follows all company policies, procedures, and standards.
• Work within and promote the corporate vision, mission, and values of the organization.
• Performs other duties as assigned.

Knowledge Skills & Abilities:

• Excellent problem solving and analytical skills.
• Ability to break down technological processes and deliver clear, step-by-step instructions.
• Patient, friendly demeanor with a great aptitude for listening.
• Excellent customer service and telephone skills.
• Good written and verbal communications skills.
• Knowledge of Windows computer systems and troubleshooting procedures.
• Knowledge of fundamental networking principles.
• Passion for technology, problem solving, and team-oriented work.
• Strong organizational and prioritization skills.
• Ability to perform off-hours support and maintenance, which may include nights, weekends, and holidays with short notice.
• Ability to travel overnight.
• Ability to perform job functions with general supervision.
• Must be able to communicate (speak, read, comprehend, write in English). 

Education & Experience:

• Associates degree in Networking, Information Technology, or related field or equivalent experience preferred.
• CompTIA or Microsoft MTA Certifications preferred.

Other details:

• Position is Temp-to-Hire
• Monday – Friday 8am – 5pm
• $18/hr.

If you are qualified and interested in this position, please apply today!

Express Employment is an Equal Opportunity Employer offering benefits from the first day of employment (Medical/Vision/Dental/Life Insurance, 401k, Referral Bonuses, and Direct Deposit)

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