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Located in Randolph, MA
Salary: 20.00
Job Summary: The Customer Service Representative schedules deliveries, traces loads and responds to problems that arise during the day regarding pick-ups or deliveries.
Monday-Friday, 8:30am-5:00pm, $20/hour. Fulltime, temp to perm!
Essential Functions:• Perform prompt and complete data entry• Enter accurate customer orders in computer system• Monitor on-time performance for driver delivery and pick-up• Prepare tracking reports• Develop knowledge base of all customers• Develop relationships with all customers• Understand and abide by various customer requirements• Resolve customer problems promptly and efficiently• Understand the operations and rules of the various rail carriers and piers• Communicate with Dispatchers to avoid any problems with loads or transports and resolve any issues that may occur• Trace and monitor existing loads in the system to prevent problems from occurring • Other duties as assigned
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