Customer Service in Fabric Department **Direct hire **

Top Job

Located in Maumee, OH

Salary: $40,000 yearly

Maumee, OH

Monday-Friday 8A-5P

$40,000 yearly

 

**This individual will be responsible for supporting both

internal and external quality issues, fabric selections, and fabric testing. This individual will also support fabric specific questions

such as application, cleaning standards, and other fabric needs as they arise!

 

ESSENTIAL JOB RESPONSIBILITIES

- Work with the Memo Approval team to develop/expand the internal and external fabric testing programs. Maintain records and

associated reports for fabric approvals, testing results, warranty issues, and expiration of memos for testing. Support root

cause corrective actions on fabric warranty issues

- Manage COM memo approvals process to ensure completion in 48 hours

- Track Incoming COM fabric orders, coordinate with production

- Support and offer Graded-in fabric reselections for Out of Stock, delayed, or denied COMs or issues with Graded in Fabrics

- Provide guidance to dealers, designers, and end users to down select fabrics based of specific criteria such as cleaning,

application & use, lamination requirements, and other required functionality

- Develop and manage Workflow Process documents for fabrics with disclaimers, specials, or internal application process

notes. Create special care & maintenance sheets for fabrics that do not fall into the standard production process

- Create and maintain internal fabric quality standards reference guides and associated documentation to support quality and

production

 

 

 

#TOH

 

 

 

 

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