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Located in bluffton, SC
Salary: $18.00
Job Responsibilities
• Treat owners and guests w/ the highest level of respect and courtesy at all times• Use best judgment in doing whatever is necessary to assure our customers have an enjoyable vacation experience • Pursue rental reservations (follow up leads, check voicemail, and email constantly, take all rental inquires directly when General Manager not in the office)• Enter reservations as soon as they are received• Read and respond to e-mails as soon as possible • Perform check-in duties daily make concierge courtesy calls to exchange guests and the previous nights after hours’ check-ins• Resolve caller issues and questions while they are on the phone. • Be aware of all on-site resort activity and services (landscaping, housekeeping, maintenance)• Become Proficient in Resort Data Processing software (RDP)• Review guest and owner contact information and update corrections• Always review owners’ financial status and inform owners if they are in arrears• Participate in owner and rental check-in• Update daily front desk logs• Administer exchange program• Administer Plantation passes• Generate Task Requests and work orders • Keep check-in package, unit manuals, reservation cards, new owner packages, and all other owner / guest literature current• Administer VIP, RCI and II satisfaction call program• Keep your work area and the lobby neat and clean in appearance• Create reservation folders• Generate confirmations• Post deposits and final payments; copy, file• Prepare arrival packets• Take maintenance requests and call required vendor / contractor
Qualifications
• High School Diploma or Equivalent• Associates or bachelor’s degree is preferred but not required• 2 years of Customer Service experience• Professional appearance• Type 40 WPM• Experience with Microsoft Office software
Benefits
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