Top Job

Located in Hiawatha, IA

Salary: $16-19/hr

Our client in Hiawatha is looking for a Customer Service Representative!

General Duties:

Process customer orders, changes, and returns according to established department policies and procedures.
Provide timely and accurate information to customers when requests for order status updates and additional product knowledge are received.
Display a thorough understanding of the products we sell in order to accurately respond to requests for quotes & product information via phone & email.
Handle customer issues, provide appropriate solutions and alternatives within the order/ship/delivery time limits, and follow up to ensure resolution.
Partner with the sales team and other internal teams to meet & exceed our customers’ service expectations.
Develop customer relationships, inform customers of current sales and marketing programs, and effectively close the sales opportunities that are identified.
Other duties as assigned.

Requirements:

Excellent communication skills including verbal, written, and interpersonal are required
Proficient use of Windows computer and Microsoft Outlook, Excel, and Teams
Strong problem solving and deductive reasoning skills
Customer-centric attitude and a desire to grow with & contribute to customer-focused company
Must have the ability to establish rapport and build demand over the phone
Ability to multi-task, prioritize, and manage time effectively
Ability to work with cross-functional teams to achieve company goals
2+ years of experience in Customer Service (preferred but not required)

Hours:

Pay:

Express Employment Perks:

If you are interested in this position, please call 319-363-3345 or apply online at www.expresspros.com.

Express Office: Cedar Rapids

120 3rd Avenue Southwest

Suite 1

Cedar Rapids, IA 52404

Email us

Apply Now