Customer Care Receptionist

Located in Grants Pass, OR

Salary: $20.00

The Customer Care Receptionist is responsible for being the first point of contact for AllCare Health, managing front office reception and administration tasks by performing the following duties.

 

Essential Duties

• Welcomes guests positively as soon as they arrive at the office.
• Answers, screens and forwards phone calls to specific departments and staff.
• Receive, sort and distribute daily mail/deliveries.
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
• Ensures reception area is tidy and presentable.

Job Duties

• Welcomes guests positively as soon as they arrive at the office.
• Answers, screens and forwards phone calls to specific departments and staff.
• Receive, sort and distribute daily mail/deliveries.
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
• Ensures reception area is tidy and presentable.
• Directs visitors to the appropriate person and office.
• Accepts member payment.
• Executes administrative tasks across the organization to the highest quality standards.
• Operates computer, phone, copier, office machines, as needed.
• Provides basic and accurate information in-person and via phone/email.
• Coordinates front desk activities, including distributing correspondence.
• Maintains professional composure throughout interactions.
• Assists with problem-solving and gracefully assists unhappy customers.
• Create and maintain an atmosphere of warmth, calmness, and positivity.
• Ensures safety and security protocols are adhered to/for main lobby.
• Knows protocols for alerting all staff and emergency services as needed in emergency situations.
• Assist in emergency response/evacuation.
• Maintains punctual, regular, and predictable attendance.
• Works collaboratively in a team environment with a spirit of cooperation.
• Respectfully takes direction from leadership.
• Meets all required training including those listed in Relias Learning Module System (LMS).
• Other duties as assigned.

Qualifications

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education & Experience

• High school diploma or general education degree (GED); or one to three months related experience.

Language Skill

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

 

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

 

Computer Skills

Has basic computer job skills including logging on to systems, ability to communicate by email, and download forms.

 

Reasoning Ability

Ability to apply commons sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

 

Interpersonal Skill

• Patience and listening skills to respond appropriate and interact positively with upset customers.
• Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive.
• Empathetic and wants to learn.
• Collaborates and finds ways to work with others.
• Ability to work with people with mental illness and from diverse backgrounds and experiences.

Physical Demands & Work Environment

 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

 

The employee must frequently lift and/or move up to 10 pounds occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to walk and use hands to finger, handle, or feel. The noise level in the work environment is usually moderate.

• The employee must be able to work onsite for all scheduled shifts.

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