Customer Service Representative

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Located in Marietta, GA

Salary: $15/hour

Position:  Customer Service Representative

 

Location:  Marietta

Pay:  $15/hour

Hours:  9-5, M-F

 

Duties and Tasks: 

 

• Answering calls from retailers that sell their product to the public
• Entering orders that come through fax, email, and phone.
• Verify that orders are correctly entered to avoid credits, returns, and re-shipments.
• Communicate with shipping on special orders and or shipping instructions.
• Communicate with accounting to resolve customer related issues.
• Return calls, and emails to customers as required.
• Enter Return Authorizations as required and follow up.
• Be able to complete other tasks as assigned.

 

Basic Qualifications: 

 

• Data Entry
• Use PC /software for NetSuite, Excel, Word, and Calendar functions. (May be tested)
• Ability to communicate verbally with clear/proper grammar and diction.
• Ability to write emails to customers with proper grammar. (May be tested)
• 1-2 years previous customer service or related experience.

 

Personal Attributes:

 

• Must be a team player
• Must have the sense of urgency and an eye for detail. 
• Ability to multitask and prioritize the workload.
• Must be able to learn the procedures and products as thoroughly as possible.

 

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