Customer Care Coordinator

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Located in Lenexa, KS

Salary: $40,000

1st Shift – Customer Care / Office Coordinator

 

We are seeking a dedicated individual to provide exceptional customer service and efficient administration of customer accounts at our location in Lenexa, KS. Reporting to the Executive Vice President of Sales, you will play a crucial role in ensuring customer satisfaction and supporting our team with various office tasks.

 

Location: Lenexa, KS

 

MAIN PURPOSE OF THE ROLE:

To provide exceptional customer service, accurate administration of customer accounts, and support the team with various office tasks.

Years of Experience: 2+ years in an office role required.

 

Salary: $800/week, based on $20/hour and 40 hours worked

 

Schedule: Monday-Friday, 8:00 am - 5:00 pm

 

Responsibilities:

  • Answer all incoming calls promptly and professionally, adhering to company standards.
  • Process customer purchase orders accurately and efficiently, ensuring promptness in service.
  • Liaise with customers to confirm availability, pricing, shipping details, etc., to meet and exceed their needs.
  • Collaborate with internal departments on credit, stock, production lead times, shipping, and order amendments.
  • Respond promptly and positively to customer inquiries via telephone or email, exceeding expectations.
  • Communicate changes to orders promptly to customers, keeping them fully updated on order progress.
  • Monitor and distribute tasks received through CRM and Syspro systems, keeping systems updated with relevant customer information.
  • Process credit card payments and pro-forma invoices promptly.
  • Work closely with Business Development Managers to manage customer accounts, win new business, grow existing business, and maximize profitability.
  • Ensure correct pricing information and customer details are logged in the Syspro ERP system.
  • Support the team with general administrative duties.
  • Raise Return Merchandise Authorizations promptly and provide customers with individual codes.
  • Collect and distribute post, order stationery as required, and assist with some accounting work related to office maintenance, bills, and expenses of Business Development Managers.

Skills Required:

  • Ability to work alone as well as in small teams.
  • Basic mathematical skills and reading skills.
  • Excellent communication skills, both verbal and written.
  • Experience using the Internet and web-based programs.
  • Familiarity with Excel and accurate data entry.

Physical Requirements:

  • Ability to stand for prolonged periods of time.
  • Ability to lift 50 lbs.

TO APPLY, PLEASE SEND YOUR RESUME TO JOBS.OLATHEKS@EXPRESSPROS.COM OR CALL 913-721-8655 FOR MORE INFORMATION.

 

Express Office: Olathe
12705 South Mer-Len Road
Suite A8
Olathe, KS 66062
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