Customer Service Order Entry

Located in New Braunfels, TX

Salary: 16.34

Express Employment New Braunfels is working with a leader in the Electronic Door/Mechanical industry that supplies a national clientele.  This company is looking for a Customer Service Entry Level candidate in the New Braunfels area to grow with their quickly expanding company.

Schedule:  Monday – Friday 8:00AM-5:00PM

Primary responsibility is to respond to customer service requests and process purchase orders.

Responsible for receiving, entering and processing sales, shipping and repair orders; providing customer service information; and performing other office support related duties as required.

 

ESSENTIAL JOB FUNCTIONS: Include but are not limited to: Provides product and billing information, tracking numbers, order status, price/proforma quotes, COD’s and freight costs to customers via telephone and electronically.

• Receives purchase orders via telephone or electronically; verifies and enters information like pricing, items being ordered, COD cash in advance or open account into system.
• Calculates credits, price quotes, taxes, COD’s and freight costs on quotes and purchase orders and receives and enters rush orders.
• When accounts are on credit hold, notifies accounting for appropriate disposition.
• Works closely with Customer Service Technical Support to assure customer success.
• Prepares packs with special shipping/packing instructions before releasing for shipping.
• Coordinates shipments between factory, customer and forwarder.
• Prepares documents for processing credits, debits and RMA’s.
• Supports new hire training and cross-training to ensure business continuity.

• Maintains the cleanliness, organization and safety of work area; follows safe working practices and wears required personal protective equipment.

• Follows established procedures and/or guidelines in performing essential job functions to comply with all company policies and applicable legal requirements.
• Performs related duties as assigned.

Benefits of working with the Express Employment Professionals team in New Braunfels and San Antonio are:

• Weekly Pay
• Medical, Dental Insurance
• Retirement Savings plan
• No fees of any kind to applicants.
• Holiday Pay

This Customer Service Entry Level position has the potential to be a longterm opportunity with the ability to be hired by the client.  Please call Express Employment at 830-626-2300 for more information or apply in person at 111 W. San Antonio Street, Suite 115,  New Braunfels TX 78130. www.Expresspros.com/newbraunfelstx

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