Customer Service Representative

Located in Moosic, PA

The role of a Customer Service Representative will receive, analyze and take corrective action to resolve customer inquiries, complaints or issues in accordance with service procedures and guidelines.

With minimal supervision, the CS Rep will be empowered to use good judgement in immediate resolutions of customer issues.  While having direct contact will all types of customers, sales personnel, vendors and other department personnel of all levels, the role will need to have excellent verbal/written communication skills. 

Responsibilities

• Receive, analyze and take corrective action to resolve all customer inquiries, complaints or issues in accordance with service procedures and guidelines with minimal supervision
• Effectively communicate with customers, sales personnel, vendors and other internal departments via verbal or written/electronic correspondence
• Receive and process various transactions within J D Edwards (i.e. various types of order entry, bindery requests, billing adjustments, work orders/special handling)
• Could be assigned as a primary contact or liaison to a key customer (s)
• Special assignments as required
• Attendance and punctuality required as keys to the success in servicing both internal and external customers

Work Schedule and Rate

• M-F 8:00AM-5:00PM
• $17.00/HR

This position is work from home!

Please send resume to scrantonpa@expresspros.com if interested.