Service Advisor (Contractor)

Located in Nashville, TN

Duties/Responsibilities below:

• Highschool diploma or GED credential.
• Six months of experience assisting customers in person, or via telephone, email, or instant chat, with requests, services, billing, pay options and other company programs is required.
• Assist in the collection of information to process customer requests and inquiries such as application for residential and commercial accounts and credit arrangements.
• Initiate orders for residential or commercial construction or services. Explain requirements, fees, and scheduling.
• Advise customers of consumer services and billing programs, financial assistance, pay options, energy saving techniques, and other company programs.
• Assist in making adjustments to accounts within policy guidelines to resolve customer complaints or problems.
• Enter, retrieve, and utilize data from computer terminals, personal computers, and other sources as necessary.
• Answer and process emergency calls
• Communicate with employees, customers, and other entities through personal contact, telephone, radio, writing, or electronic means to provide information or to answer questions related to the area of responsibility. “Electronic means” includes, but is not

limited to, online chat, email, social media, and text.

• Good verbal and written communication skills including but not limited to good typing and spelling. Strong listening and problem-solving skills. Basic to intermediate computer knowledge and good interpersonal skills also are important qualities.
• The working environment of this job includes physical surroundings that are good. There may be occasional exposure to elements such as noise, dust, heat or other undesirable elements. This job demands light physical effort. Occasionally moves or lifts light objects. May walk or stand for prolonged periods.

Individual must be willing to work flexible hours

Job Type: Full-time

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