Overview:

We're currently seeking an individual residing in the Calgary, Alberta region to join our team. If you're based in this region and are interested in exciting career opportunities, we'd love to hear from you.

Our Client is a trusted provider of background checks, driver qualification systems, supply chain security programs, insurance technology, insurance-related documents and insurance-specific investigative services for small, medium and large-sized institutions.

It is headquartered in Guelph, Ontario and in search of a seasoned, skilled account manager. This individual will be tasked with establishing and nurturing enduring, trustworthy relationships with partners and clients. The Account Manager's primary responsibility is to manage and serve a designated portfolio of clients.

Our focus is on selling services to businesses, so if you have a background in B2B sales, this opportunity could be perfect for you.

Responsibilities:

· Manage the initiation and integration procedures for new clients as conveyed by the sales department.

· Ensure adherence to established timelines for client onboarding and training.

· Serve as the primary point of contact for all client-related matters.

· Coordinate with various internal teams to address customer concerns and enhance overall customer satisfaction.

· Proactively resolve conflicts with clients.

· Collaborate with sales personnel to foster enduring client relationships and drive growth.

· Ensure prompt and effective delivery of solutions tailored to meet client requirements and key performance indicators/service level agreement objectives

· Generate and furnish customer reports on a periodic basis (monthly, quarterly, annually)

· Provide regular updates to the sales team regarding account status and issues

· Identify opportunities for expansion and partner with sales teams to achieve growth targets

· Assist with urgent requests or escalate issues as necessary

· Collect client feedback to refine processes, products, and services offered by ISB Global

· Offer internal training to operations staff based on client needs

· Participate in industry events as needed

· Keep track of client Net Promoter Scores (NPS)

· Support sales activities and accompany sales executives to client meetings when required.

Requirements:

· Preferred qualifications include a bachelor’s degree from a University or College, with a focus on marketing, promotions, advertising sales, or business administration.

· 3-4 years of confirmed experience in either operations or account management.

· Demonstrated customer-centric approach with excellent relationship-building capabilities.

· Knowledge and/or interest in a variety of sports an asset.

· Thorough grasp of products and technology, coupled with organizational skills enabling efficient management and prioritization of multiple account management tasks, all while meeting stringent deadlines.

· Possessing a meticulous attention to detail with a keen focus on procedural excellence, coupled with robust problem-solving skills.

· Skilled in delivering polished professional presentations and demonstrating effective communication capabilities, both in written and verbal formats

· Exposure to CRM systems is advantageous.

· Ability to leverage AI tools to identify and create functional efficiencies.

Why Join Us

We invite you to consider joining our company, where integrity is core. We value honesty, ensuring accountability, and fostering a safe, respectful work environment. With open communication and constructive feedback, we uphold these values.

We're also committed to advancing with technology, driving growth and innovation. Be part of our forward-thinking team, leveraging technology to enhance operations and create new opportunities for success.

Thrive in our supportive culture, embracing integrity, respect, and technological innovation. Join us and contribute to our success while growing professionally.