Housing Residential Caseworker

Located in Olympia, WA

Salary: $20.98/hr

Express is now hiring a Temporary Housing Residential Caseworker for a local Non-Profit based out of Olympia, WA. This is a temporary opportunity with the potential to become permanent. The schedule will be Tuesday-Friday from11AM-7PM. The compensation for this position is $20.98/hr with benefits to include Medical, Dental, Vision, 3 weeks of PTO a year, 11 paid holidays, and 401K Simple IRA with a 3% match.  

 

Job Details:  Provide case management and supportive services with the goal of assisting households fleeing domestic violence to gain safe, sustainable, independent housing solutions. Walk alongside clients and provide advocacy and support as they re-build life skills and create new lives free from violence. Provide culturally competent, trauma informed care.

 

Job Duties:

A. Provide housing case management and supportive services.

1. Contact referrals and complete intakes with new individuals/families from the Residential Services program as assigned. During intake: complete coordinated entry packet, review program expectations and services, ensure proper completion of all essential documents, and complete an individual Housing Stability Plan to outline client individual service plan for successful exit from program.
2. Conduct ongoing services to include by not limited to:

a. Stay in regular contact with clients and meet mandatory weekly or bi-weekly check ins and monthly meetings to update or create a new Task Management form that supports client Housing Stability Plan
b. Assist in and guild client supportive services for increasing income, employment, housing searches, and application process.
c. Support client in managing housing supportive services tasks and setting realistic expectations.
d. Assisting to transport client in company vehicle to specific housing related appointments.
e. Provide a broad range of advocacy services to clients, including medical and legal advocacy, referrals, and other emergency support services.
f. Screen for intakes and support groups.

3. Collaborate with other organization programs that client is enrolled in and complete regular case conferencing and communication with other direct service providers to ensure wrap around supportive services are being offered/provided to all households.

4. Connect clients with resources and referrals to community human services outside of organization as needed and/or required. This may include:

a. Coordinated entry referral
b. HUD based voucher waitlist applications
c. DSHS services such as childcare and food vouchers applications
d. Home furnishings donations applications
e. Referrals to dispute resolution center for landlord and tenant disputes that may arise.

f. Referrals to financial supportive services and credit repair programs

5.Exit clients from program

a. Ensure clients are well prepared for their scheduled exit
b. Ensure all documents and administrative tasks are completed upon client exit
c. Complete any referrals for client’s continued need.
d. Continue to offer continued support with client check-ins as needed for a limited period of time.
e. Work with the Housing Program Manager and Lead to offer a warm hand off for client continued support after an exit from the Residential Services Program.

6.Work alongside client for goals around life skills.

a. Guide and support clients in creating, maintaining, or improving life skills, that will result in the client’s independent, sustainable housing.
b. General life skills will relate to economic goals, education goals, budget planning, and general community knowledge and resources.
c. Specific life skills for clients escaping domestic violence often may include social wellbeing and mental health such as: healthy relationships, conflict resolution, support groups, and DV and SA specific community resources.

7.Contact internal Housing Program referrals to screen and assess applicant to determine if Housing Program services are appropriate as assigned.

B. Perform the administrative functions of the Housing Assistance Program.

1. Update and maintain comprehensive and complete case notes in a timely manner.
2. Assist in ensuring all grant required supportive documents are accurately completed prior to spending of any funding.
3. Ensure all Organization's Housing Program required documents are accurately completed in full in a timely manner.
4. Assist in maintaining an organized and updated client file that passes agency and funders standards.
5. Enter direct service data into the Washington State InfoNet system.
6. Assist in entering and updating data tracking systems.
7. Ensure all check requests, credit card expenses, and receipts are submitted to the Housing Program Manager and Fiscal Department immediately and fully comply with program guidelines.

C. Provide systems advocacy and network with community partners.

1. Maintain networking relationships with community-based systems, including landlords, employers, and other social services providers.
2. Have excellent knowledge of community housing resources and agencies. Stay updated on local community housing limitations and services by attending trainings and community meetings as assigned.

D. Maintain regular communication with Housing Program Manager.

1. Participate in regularly scheduled supervisory and other required meetings.
2. Maintain close communication with Housing Program Manager about client issues and concerns, case updates and complete case conferencing with Housing Program Manager on a regular basis.
3. Assist the Housing Program Manager in providing support services to other staff as needed.
4. Complete input to performance appraisals and submit to the Housing Program Manager, when requested.

E. Participate in on-call rotation for the sexual assault program as required and take helpline shift as needed.
F. Participate in on-the-job training of other employees, interns and volunteers, as assigned.
G. Perform duties as described in a culturally relevant and respectful manner.

H. Provide emotional support and advocacy services to sexual and domestic violence clients as assigned.

1.Provide clients with crisis intervention counseling, advocacy, resources, referrals, safety planning and other requested information.

I. Ensure shelter security for the protection of the residents.

1. Remain knowledgeable of shelter and agency guidelines and procedures so independent decisions may be made during life-threatening and other emergency situations.

J. Participate in ongoing case conferencing with residential advocates to support residents throughout their shelter stay.
K. Provide backup support to residential services staff as needed following the Housing Program Manager’s expectations.

 

 

Job Requirements:

• High school or general education diploma (GED).
• One year of full-time equivalent experience, or the equivalent, providing direct services and/or case management in domestic violence and/or sexual assault program or other crisis intervention experience.
• One year of full-time equivalent experience working with low income and marginalized communities, providing services in a culturally relevant manner.
• Current WA State Driver's License 
• Ability to uphold the highest standards of confidentiality in all official matters of agency business.
• Competency in resolving conflicts and setting boundaries in a fair and respectful manner.
• Intermediate level technology skills, including the full Office Suite, internet, email and basic cell phone functions.
• Ability to prioritize multiple tasks in an organized and effective manner.
• Sound decision making ability when assessing complex problems.
• Ability to work independently, handle stress effectively and maintain strong relationships in challenging times.
• Ability to accurately complete work with high levels of detail and consistency.
• Have excellent time management and multitasking skills.
• Ability to maintain a positive attitude in a fast-paced crisis intervention work environment.
• Ability to communicate respectfully and effectively with people of different socioeconomic and cultural backgrounds.
• Ability to establish and maintain strong working relationships with supervisor, employees, and volunteers.
• Have a telephone; have a car and current automobile liability insurance or have access to transportation.
• Agreement with the Organization's mission, values, and philosophy statement.
• Subscribe to the theory of empowerment.

Specific knowledge, experience and abilities acquired must include experience, and/or a willingness to learn the following:

1. Ability to case-manage individuals and families with complex needs and issues.
2. Experience with voluntary case management, motivational interviewing, and HMIS.
3. Knowledge of government housing programs, services, and Housing First philosophy.

 

Preferred (not required): 

• At least one year experience in housing placement services, permanent housing, other low-income housing program services.
• Completion of the initial ACT training.
• Bilingual in Spanish/English.
• Current CPR/First aid training certification.
• Ability to flex schedule to accommodate Friday move-ins or other necessary client services on occasion.

 

If you are interested in applying for this position, please submit your resume to Katrina.Bryant@ExpressPros.com

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