Call Center Representative
Top Job
Located in Tomball, TX
Salary: $15/hr
Call Center Representative- $15/hr
A local office company near Tomball TX is searching for 5 Call Center Representatives to assist in daily office operations. This is a temp-hire position in a fast-paced environment. The ideal candidate will complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation.. Interested candidates, please send updated resumes to: Brittany.Dixon2@ExpressPros.com
Schedule:
Responsibilities:
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company’s new products, services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items
- Collaborate with other call center professionals to improve customer service
- Enter data provided into the company’s software accurately and fast.
Skills & experience:
- Proven experience as a call center rep or related field.
- Strong communication, both written and verbal
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- A patient and empathetic attitude
- Strong time management and organizational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Troubleshooting skills, either basic or advanced, depending on the role and industry
- Computer literacy
- Phone skills, including familiarity with complex or multi-line phone systems
- In-depth knowledge of a company’s products and/or services
- Expertise in the customer service area they focus in, such as accounts, sales, technical support, or another area
- Ability to speak multiple languages, especially those common among callers
- High school diploma or general education degree (GED)
- Preferred 2-3 years related Office Administrative experience and/or training
- Experience in telephone communication, customer service, data entry, proper grammar, and technical writing skills required
- Proficient with MS office and outlook
Software
- MS Office (Word, Excel, PowerPoint, Teams).
Apply online or at our office:
Express can help you find a job that is a good fit for your needs and abilities, and you’ll never pay a fee for our services and support.
Three Ways to Apply: (choose one)
- Resumes may be emailed to:
Brittany.Dixon2@ExpressPros.com or Jobs.TomballTX@ExpressPros.com
- Call our office at (281)290-6330
- Visit our office:14015 Park Drive Suite 219 Tomball, TX 77377
- Walk-ins: Monday-Friday from 9AM-3PM
Please bring your identification for your I-9 form. https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents (click on the link for more information)
About us:
Express works with job seekers to help them find the right job for their skills and experience. As one of the leading staffing companies in North America, State, and Location Name, we’re ready to help you take the next step in your career. Whether you are ready for a full-time position, looking for part-time work, or want a more flexible schedule, Express has a wide range of jobs available including:
- Administrative
- Light Industrial
- Skilled Trades
- Professional positions
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or genetic information.
Brittany is eager to serve as your contact for this position and many others in our area. Take the first step toward your success. Apply with Express today!
https://www.expresspros.com/TomballTX/Job-Openings.aspx
Express Office: Tomball
14015 Park Drive
Suite 219
Tomball, TX 77377
Apply Now
