Field Operations Manager

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Located in North Oxford, MA

Salary: 120,000 Salary

Fixed Operations Manager - Summary Manages the efficient and profitable operation of the service, parts and body shop departments. Fixed Operations Manager - Essential Duties • Forecasts goals and objectives for the departments and strives to meet them. • Hires, trains, motivates and monitors the performance of the service and parts department managers. • Prepares and administers an annual operating budget for the service and parts departments. • Maintains reporting systems required by general management and the manufacturer. • Attends managers meetings. • Monitors the performance of the service, parts, and body shop departments. • Strives for harmony and teamwork within the departments and with all other departments. • Understands, keeps abreast of, and complies with federal, state and local regulations that affect repair operations, such as hazardous waste disposal, OSHA Right-to-Know, etc. • Understands and ensures compliance with manufacturer warranty and policy procedures. • Holds weekly department meetings. • Establishes and maintains good working relationships with customers to encourage repeat and referral business. • Fosters professional employee development and coordinates with department managers to determine need for advanced training. • Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. • Makes customer satisfaction a department priority, ensuring that service and parts personnel are courteous and respectful in their interaction with customers. • Handles customer complaints immediately and according to dealership’s guidelines. • Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims, and communicates warranty information and clarifications to customers. • Develops dealership service and parts pricing plans and recommends to dealer or general manager. • Works with parts and service managers to find ways to improve the overall profitability of the dealership. • Keeps abreast of new equipment and tools available and recommends purchases. • Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities. • Serves as liaison with factory representatives. • Maintains safe work environment. • Maintains a professional appearance. • Other duties as assigned.

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